Robin Boubel

• Handled phone and email inquiries from insurance companies to identify and prepare premium quotes and agreements and send renewal quotes to clients.

• Developed strong relationships with customers by providing clear and concise communication through email, phone calls, and face-to-face meetings.

• Kept records of customer interactions or transactions, recording details of inquiries.

• Processed new applications, renewals, cancellations, endorsements, and other changes as needed.

• Reviewed accounts at renewal to determine best fit by clarifying customer needs.

• Assisted customers with filing claims accurately and efficiently following established guidelines.

• Provided timely and accurate responses to customer inquiries regarding policies, procedures, and coverage.

• Archived records and materials for audit purposes.

• Managed multiple accounts simultaneously while meeting deadlines for completion of tasks.

• Assisted customers in filing claims and making and receiving payments.

• Explained insurance features and service advantages to existing and potential customers.

• Adhered to all applicable laws when issuing new policies or making changes to existing ones.

• Collaborated with internal departments such as underwriting and billing to resolve customer issues quickly.

• Verified accuracy of data entered the system while maintaining confidentiality of customer information.

• Demonstrated ability to provide excellent customer service in resolving complex insurance claims.

• Determined charges for services requested, collecting deposits and payments or arranging for billing.

• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information.
• Updated account information to maintain customer records.
• Handled customer inquiries and suggestions courteously and professionally.
• Clarified customer issues and determined root cause of problems to resolve service complaints.
• Logged customer data into company CRM system to foster strong account management and rapport.
• Fostered top-quality service delivery by answering questions and solving problems related to service information, pricing and ticket confirmations.
• Recommended and selected services based on customer requests.
• Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed and actualized customer service initiatives to decrease wait times.
• Provided training and support to new associates to help provide high-quality customer service.
• Increased revenue by cross-selling and upselling products and services.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Trained new personnel regarding company operations, policies and services.

• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to effectively build rapport and lasting relationships.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Solved customer challenges by offering relevant products and services.
• Prepared merchandise for sales floor by presentation.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to effectively build rapport and lasting relationships.
• Engaged with customers to build rapport and loyalty.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Managed returns, exchanges and refunds in accordance with store policy.