Robin Cox

• Assisted patients in selecting eyewear based on individual needs and preferences.
• Provided education on proper eyewear care and usage to enhance customer satisfaction.
• Custom-fitted eyeglasses and contact lenses, ensuring optimal comfort and performance.
• Maintained accurate patient records and managed appointment scheduling efficiently.
• Trained junior staff on equipment handling and customer service best practices.
• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.

I worked at just about every position in the lab. De-boxing, taping, blocking, generating, fine and polish, first inspection, edging, chem, inserting and final inspection.

I was often used as a floater.