Robin Day
Wenatchee,WA
Summary
Detail-oriented Front Office Professional with extensive experience in appointment scheduling, insurance verification, and patient check-in. Proficient in managing multi-line phone systems and Epic charting to ensure efficient clinic operations. Strong background in customer service and clerical support, emphasizing clear communication and accurate recordkeeping. Committed to enhancing patient experiences and streamlining front desk processes.
Overview
15
15
years of professional experience
Work History
Receptionist
Confluence Health
Wenatchee, Washington
07.2020 - 04.2025
- Greeted patients and visitors at Confluence Health front desk
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered multi-line phones and routed calls to proper departments
- Scheduled appointments using healthcare office systems and calendars
- Verified patient demographics and insurance information during check-in
- Collected forms and updated electronic medical records
- Directed patients to clinics, departments, and service locations
- Maintained confidential records following healthcare privacy requirements
- Coordinated messages between patients, providers, and clinical staff
Secretary
Wenatchee School District
Wenatchee, Washington
08.2010 - 06.2021
- Welcomed parents, visitors, and vendors, managed multi-line phones, routed calls, and issued visitor passes to ensure smooth office operations.
- Served as main communication link between principal, teachers, parents, students, and district offices.
- Facilitated front office communication for Wenatchee School District students, parents, and staff to enhance engagement and information flow.
- Answered incoming phone calls and responded to inquiries.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Prepared, typed, and distributed newsletters, announcements, memos, and meeting agendas.
- Supported daily office operations and coordinated routine clerical tasks.
- Maintained and organized filing systems for confidential documents to support efficient information retrieval and confidentiality.
Education
Bachelor of Arts -
Washington State University
Wenatchee, WA05-2017
Associate of Arts - AA
Wenatchee Valley College
Wenatchee06-2007
Skills
- Appointment scheduling
- Epic charting
- Medical records
- Insurance verification
- Front office operations
- Front desk operations
- Multi-line telephone systems
- Schedule management
- Patient engagement
- Effective communication
- Professional communication
- Customer service
- Attention to detail
- Phone etiquette
Timeline
Receptionist
Confluence Health
07.2020 - 04.2025
Secretary
Wenatchee School District
08.2010 - 06.2021
Bachelor of Arts -
Washington State University
Associate of Arts - AA
Wenatchee Valley College