Robin Dupont
Rochester
Summary
Dynamic team lead with expertise in conflict resolution, coaching, and strategic planning. Proven track record in enhancing operational efficiency and driving performance improvement through effective collaboration and mentoring.
Results-driven team leader with a strong focus on coaching, mentoring, and performance improvement. Proven ability to enhance operational efficiency and foster collaboration, ensuring high-quality project delivery and customer satisfaction.
Customer-focused leader with a proven track record in service excellence and team collaboration. Known for enhancing client satisfaction through effective training and development initiatives. Committed to fostering a positive work environment that drives team performance.
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
13
13
years of professional experience
Work History
Team Lead
Arterex
Rochester
11.2020 - Current
- Led cross-functional teams to enhance project delivery and operational efficiency.
- Developed training programs for new team members, fostering skill development and collaboration.
- Streamlined workflows by implementing process improvements, resulting in increased productivity.
- Coordinated resource allocation to optimize project timelines and meet organizational goals.
- Mentored junior staff, providing guidance on best practices and professional development opportunities.
- Facilitated regular team meetings to ensure alignment on objectives and progress tracking.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Waitress
The Dynasty
Rochester, NH
03.2018 - 10.2020
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Trained new staff on menu offerings and service protocols, fostering a collaborative team environment.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order processing.
- Implemented strategies to improve table turnover rates while maintaining quality service standards.
- Resolved customer complaints promptly, improving client retention and loyalty significantly.
- Oversaw daily operations, optimizing workflow efficiency and maintaining high standards of cleanliness.
- Developed strong relationships with regular patrons, contributing to a welcoming atmosphere and increased patronage.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Registrar
Ymca of the Seacoast
Portsmouth, NH
09.2013 - 02.2018
- Managed enrollment processes, ensuring accurate data entry and compliance with organizational policies.
- Developed and implemented registration procedures to enhance user experience and operational efficiency.
- Coordinated outreach initiatives to promote programs, increasing community engagement and participation rates.
- Trained new staff on registration systems, fostering a knowledgeable team capable of handling inquiries effectively.
- Established strong relationships with stakeholders, ensuring alignment between departmental objectives and community needs.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Collaborated with various departments to streamline workflows, improving overall operational effectiveness within the organization.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Verified paperwork accuracy and checked for completion prior to processing.
- Resolved student registration issues to reduce acceptance, enrolment and payment delays.
- Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Participated in the development of institutional policies related to registration, grading, and graduation requirements, ensuring a consistent approach across all departments.
- Improved office efficiency by training staff on new database management software.
Education
High School Diploma -
Easthampton High School
Easthampton, MASkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Quality control
- Workplace safety
- Production monitoring
- Employee evaluation
- Diversity and inclusion
- Relationship building
- Strategic planning
- Workflow management
- Task delegation
- Employee engagement
- Problem-solving
- Teamwork and collaboration
- Work assignment delegation
- Staff training
- People management
- Daily workflow improvement
- Goal setting
- Leading team meetings
- Giving constructive feedback
- Onboarding and orientation
- Shift scheduling
- Team building
Timeline
Team Lead
Arterex
11.2020 - Current
Waitress
The Dynasty
03.2018 - 10.2020
Registrar
Ymca of the Seacoast
09.2013 - 02.2018
High School Diploma -
Easthampton High School