Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robin Eischens

Coon Rapids,MN

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service to the next level. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Kowalski's Cub Foods
07.2006 - Current
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions..
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 95%.
  • Educated customers on promotions to enhance sales.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.

Substitute Teacher, K-6

Forest Lake Schools District
01.2017 - 06.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Maintained accurate records of student attendance, grades, and overall progress throughout the school year.
  • Participated in professional development opportunities to stay current on best practices in education and improve teaching techniques.
  • Implemented creative teaching methods that engaged students in the learning process while still adhering to curriculum requirements and state educational standards.

Education

Bachelor of Science - Elementary Education

St. Catherine University
Saint Paul, MN
05.2014

Skills

  • Microsoft Office
  • Management
  • Problem Solving
  • Leadership
  • Multi-tasking
  • Customer service
  • Written and Verbal Communication
  • Writing
  • Oral Communication
  • Teamwork / Collaboration
  • Communications Programs
  • Staff Management
  • Organizational Skills
  • Time Management

Certification

  • Stem Certificate

Science, Technology, Engineering and Mathematics

Timeline

Substitute Teacher, K-6

Forest Lake Schools District
01.2017 - 06.2023

Customer Service Manager

Kowalski's Cub Foods
07.2006 - Current

Bachelor of Science - Elementary Education

St. Catherine University

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Robin Eischens