Robin Evers

Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Handled complex issues, ensuring accurate invoicing and prompt resolution of discrepancies.

• Tracked and submitted employee timesheets to accounting department for payroll processing.
• Monitored attendance records by taking note of staff vacation time, sick days and personal days.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Organized and maintained filing and document management systems by coordinating, archiving and purging files.