Robin Ferris
Houston,TX
Summary
A seasoned social worker with experience in case management, business development, healthcare and behavioral/mental health with expertise in the areas of program planning and discharge planning. Throughout my career, I have acquired various skill sets required to thrive in continually evolving and dynamic environments. I have extensive knowledge in healthcare systems and nonprofits organizations, and look forward to utilizing my knowledge in this opportunity.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Case Manager II
Encompass Health Rehabilitation Hospital
Katy, TX
05.2021 - Current
- Conduct psychosocial assessments to identify patient needs and coordinate plan of care with the interdisciplinary team
- Monitor the discharge plan implementation while identifying/addressing the patient’s psychosocial and support system
- Oversee the coordination of home health, outpatient therapy, palliative care or hospice; and order medical equipment, oxygen, IV and wound vacs, to ensure continued care for the patient
- Provide assistance with short term disability needs
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Conduct utilization review to identify goal focused discharge plan that addresses patient's needs
Medical Social Worker
Encompass Health Hospice
01.2017 - 01.2021
- Conduct psychosocial assessments and collaborate with the interdisciplinary team in the development of the plan of care
- Identify medical equipment, transportation and community resources to assist patient and family needs
- Monitor and identify patient and family members for anticipatory grief and provide support, and provide bereavement support for family members as needed
Business Development Director
Brookdale Senior Living
2013 - 01.2017
- Developed strategic partnerships to enhance service offerings and improve resident satisfaction.
- Led initiatives to drive revenue growth through targeted marketing campaigns and outreach programs.
- Increased client base by developing and implementing effective business development strategies.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
Director of Operations
Pathways for Little Feet
01.2008 - 01.2013
- Assisted with start up of nonprofit organization
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
LMSW - Child Placing Supervisor (part Time)
International Family Services
Friendswood, TX
1999 - 2008
- Supervised agency social workers
- Conducted psychosocial assessments with prospective parents and family members
- Provide education, support and counseling on adoption issues to families
- Provide post-adoption observations
- Identify community resources as needed
Senior Vice President of Development
Volunteer Houston
01.1997 - 01.2007
- Developed partnerships with local organizations to expand outreach and service delivery.
- Directed program evaluations to assess effectiveness and implement improvements.
- Spearheaded fundraising campaigns, resulting in increased financial support for programs.
Education
Bachelor of Science - Psychology, Minor in Sociology
University of Houston
Houston1995
Master of Social Work - Mental Health Concentration
U of H Graduate School of Social Work
Houston1997
Skills
- Case Management
- Mental Health
- Behavioral Health
- Program Development
- Discharge Planning
- Counseling
- Critical Thinking
- Utilization Management
Certification
- Licensed Master Social Worker
- State of Texas
- Certification in Nonprofit Management
- American Humanics
LANGUAGES
English - Native or Bilingual Proficiency
Spanish - Limited Working Proficiency
Timeline
Case Manager II
Encompass Health Rehabilitation Hospital
05.2021 - Current
Medical Social Worker
Encompass Health Hospice
01.2017 - 01.2021
Director of Operations
Pathways for Little Feet
01.2008 - 01.2013
Senior Vice President of Development
Volunteer Houston
01.1997 - 01.2007
Business Development Director
Brookdale Senior Living
2013 - 01.2017
LMSW - Child Placing Supervisor (part Time)
International Family Services
1999 - 2008
Bachelor of Science - Psychology, Minor in Sociology
University of Houston
Master of Social Work - Mental Health Concentration
U of H Graduate School of Social Work