Robin Gilbert
Karen’s Hallmark
Dry Fork,VA
37
years of professional experience
Dynamic sales professional with a proven track record at Revco Drug Store, excelling in customer engagement and cash handling accuracy. Recognized for enhancing team performance and driving sales through effective communication and problem-solving skills. Committed to delivering exceptional service and fostering positive customer relationships to achieve business goals.
Work History
Sales Associate
3 Years 6 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays to attract customer interest and facilitate sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve daily sales goals through effective communication and support.
- Resolved customer inquiries and complaints promptly, promoting satisfaction and repeat business.
- Executed inventory management tasks, including stock replenishment and product rotation for optimal availability.
- Participated in promotional events, driving engagement and increasing foot traffic to the store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Vault Teller
2 Years- Processed customer transactions accurately and efficiently, ensuring compliance with bank policies.
- Managed cash drawer, balancing funds at the beginning and end of each shift.
- Assisted customers with account inquiries, providing exceptional service to enhance satisfaction.
- Conducted regular audits of cash and negotiable instruments to verify accuracy and prevent discrepancies.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
Assistant Manager
2 Years- Supervised daily operations to ensure optimal property management efficiency.
- Developed and implemented tenant communication strategies to enhance resident satisfaction.
- Coordinated maintenance schedules and vendor relations to streamline service delivery.
- Oversaw lease administration, ensuring compliance with regulations and company policies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Manager
10 Years- Oversaw daily operations, ensuring compliance with company policies and regulatory standards.
- Developed training programs to enhance team performance and customer service skills.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Mentored junior staff on best practices in customer engagement and sales techniques.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
- Business Administration
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Excellent people skills
Reliable and punctual
Cash handling
Cash handling accuracy
POS system operation
Money transfer systems
Customer engagement
Retail loss prevention
Positive and professional
Written and oral communication skills
Timeline
Sales Associate
Karen’s Hallmark
08.2022 - 02.2026Read More
Vault Teller
American National Bank and Trust
01.1999 - 01.2001Read More
Assistant Manager
Northe Pointe Apartments
01.1997 - 01.1999Read More
Manager
Revco Drug Store
01.1989 - 01.1999Read More
Danville Community College
from Business Administration
Read More