Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Robin Graham

Burlington,IA

Summary

Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events.

Overview

37
37
years of professional experience

Work History

Administrative Assistant

Industrial Service Company
Burlington, Iowa
04.2022 - Current
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Developed project plans for various tasks assigned by upper management.
  • Monitored progress on projects assigned by upper management.
  • Answered questions from customers regarding products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Lean Coordinator

Industrial Service Company
Burlington, Iowa
04.2022 - Current
  • Developed and implemented Lean Six Sigma strategies to improve operational efficiency.
  • Conducted process mapping workshops to identify areas of improvement in production processes.
  • Coordinated with cross-functional teams to ensure smooth implementation of Lean initiatives.
  • Created visual management boards for tracking key performance indicators.
  • Identified waste within existing processes and recommended solutions to eliminate it.
  • Trained team members on Lean principles and tools, such as 5S, Kanban, and Value Stream Mapping.
  • Provided guidance on the development of Standard Operating Procedures to optimize workflows.
  • Monitored daily operations for adherence to established Lean standards and procedures.
  • Implemented corrective action plans based on findings from process audits.

WCM Specialist

CNH America
Burlington, Iowa
08.2014 - 04.2022
  • Generated reports to track performance metrics of team members.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Created training materials for new hires on the company's procedures and policies.
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Analyzed key performance indicators to identify effective strategies.
  • Assessed company operations for compliance with safety standards.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

Teamlead/Supervisor of Factory Operations

CNH Industrial
Burlington, Iowa
08.2013 - 08.2014
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Identified opportunities for process improvements, implementing changes when required.
  • Motivated staff through positive reinforcement techniques.
  • Maintained accurate records of employee attendance and task completion times.
  • Delegated tasks appropriately according to individual skill sets.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.

Group Leader/Trainer Coordinator

Winegard Company
Burlington, Iowa
03.2001 - 07.2013
  • Developed and implemented group activities to promote team building and collaboration.
  • Managed resources and delegated tasks to ensure timely completion of projects.
  • Provided assistance with conflict resolution among team members.
  • Maintained a high level of communication between group members and other departments.
  • Monitored progress on projects, providing feedback and support as needed.
  • Organized weekly meetings to review objectives, discuss accomplishments, and plan future goals.
  • Facilitated creative problem solving sessions to generate innovative solutions to challenges.
  • Created detailed plans outlining project procedures and timelines for successful completion.
  • Conducted regular performance reviews with team members, providing constructive criticism when necessary.
  • Assisted with onboarding new employees into the organization's culture, policies, and practices.
  • Motivated teams to reach their highest potential by setting achievable goals.
  • Adhered to safety regulations while leading staff in the field or laboratory settings.
  • Identified training needs for group members; provided instruction when appropriate.
  • Planned work schedules based on individual strengths, weaknesses, job requirements.
  • Encouraged team members to take initiative in their roles by offering rewards for going above expectations.
  • Worked with other group leaders to identify and resolve issues between teams.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Kept areas clean, neat, and inspection-ready to comply with product guidelines.
  • Implemented improved initiatives to optimize safety and quality.
  • Coached and developed direct reports to lead problem-solving activities.
  • Used power tools to fabricate and make modifications on products.
  • Set challenging yet achievable goals for the team to drive performance and achieve results.

Supervisor/Gas Station Manager

Shell Gas Station
Burlington, Iowa
04.1995 - 02.2001
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Evaluated employee performance through periodic reviews and documented results accordingly.

Administrative Clerk

Army National Gaurd
Burlington, Iowa
04.1996 - 09.2000
  • Prepared and processed documents such as invoices, reports, memos and correspondence.
  • Organized and maintained filing systems both electronically and manually.
  • Performed data entry duties to update client information in databases.
  • Provided assistance to other departments when needed.
  • Ordered supplies and equipment as needed.
  • Maintained accurate records of financial transactions using accounting software programs.
  • Created purchase orders for various vendors in accordance with company procedures.
  • Ensured compliance with applicable laws, regulations and policies of the organization.

Petty Officer Second Class/Storekeeper

United States Navy
Norfolk, Virginia
05.1987 - 03.1995
  • Assisted in the training and development of junior personnel.
  • Supervised daily operations on board the vessel.
  • Developed new procedures for more efficient operations.
  • Performed administrative duties, such as preparing reports and tracking records.
  • Organized supply inventories and coordinated re-supply efforts.
  • Managed financial resources allocated to the department.
  • Verified completion of orders from higher authority.

Education

Associate of Business Administration - Business Administration And Management

Southeastern Community College
West Burlington, IA
06-2003

Skills

  • Quality Assurance
  • Clerical Support
  • Document Control
  • Invoice Processing
  • Expense Reporting
  • Meeting planning

Affiliations

  • Gardening, Swimming, Horse back riding, Going to church, Working out in gym, decorating

Timeline

Administrative Assistant

Industrial Service Company
04.2022 - Current

Lean Coordinator

Industrial Service Company
04.2022 - Current

WCM Specialist

CNH America
08.2014 - 04.2022

Teamlead/Supervisor of Factory Operations

CNH Industrial
08.2013 - 08.2014

Group Leader/Trainer Coordinator

Winegard Company
03.2001 - 07.2013

Administrative Clerk

Army National Gaurd
04.1996 - 09.2000

Supervisor/Gas Station Manager

Shell Gas Station
04.1995 - 02.2001

Petty Officer Second Class/Storekeeper

United States Navy
05.1987 - 03.1995

Associate of Business Administration - Business Administration And Management

Southeastern Community College

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Robin Graham