Robin Hamilton
Saint Joseph,MI
Overview
24
24
years of professional experience
1
1
Certification
Summary
Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Knowledgeable in daily operations of retail pharmacy
PTCB certified
Licensed Pharmacy Technician State of Michigan
Work History
Store Manager
Walgreens
Stevensville, MI
06.2002 - 02.2026
- Directed daily store operations, ensuring consistent customer service and policy compliance.
- Managed staffing, scheduling, and performance coaching to maintain efficient frontline execution.
- Oversaw inventory control, replenishment, and merchandising to support product availability.
- Monitored shrink reduction efforts and enforced loss prevention procedures.
- Trained team members on register procedures, operational policies, and safety expectations.
- Resolved escalated customer concerns quickly to preserve service standards and loyalty.
- Coordinated cash handling, deposit preparation, and register accountability across shifts.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reviewed sales trends and operational reports to guide store improvements and planning.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
GED -
Lakeshore
Stevensville, MISkills
- Store operations
- Customer service
- Customer relations
- Training and mentoring
- Store opening and closing
- Inventory management
- Problem-solving
- Multitasking and organization
Certification
PTCB Certified 2007 - present
Michigan Pharmacy Technician Licensed 2015 - present
Timeline
Store Manager
Walgreens
06.2002 - 02.2026
GED -
Lakeshore