ROBIN HIGGINS
Lisbon,OH
Summary
Compassionate, versatile, and enthusiastic, candidate with over 22-yrs clinical experience delivering high quality care to patients of all ages. Demonstrated strengths in managing stressful schedules, multi-tasking, identifying and resolving operational issues with great attention to detail. Focused on building relationships with patients and providing comprehensive education to treat and prevent disease. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Asst/Case Manager
Columbiana County Office On Aging
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs
- Collaborated with County Commissioners, Area Agency on Aging and community members to develop and implement service initiatives.
- Provided education and assistance for patients' insurance claims to ensure providers get paid on time
- Network services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients that they needed
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Created and managed budgets, wrote grants, and fundraising efficiently allocating resources for social and community service projects.
Dental Hygienist
Dowell Dental Group
09.2011 - Current
- Educate patients on importance of oral hygiene and how it directly affects their systemic health
- Conduct patient interviews and gather patient medical and dental histories
- Make and confirm appointments to promote necessary follow-up care to maintain optimal dental health
- Secure strong relationships with patients to gain trust so they will feel comfortable with each visit and retain their future appointments
- Maintain accurate medical and dental records by documenting important patient data in Dentrix Software
- Help to coordinate care with specialists in developing and implementing personalized care plans for patients.
- Assist Dentist and support staff when needed to help the day flow well and on schedule
Dental Hygienist
Lisbon Dental
08.1998 - 09.2011
Education
Associate of Science Human Services -
Kent State University
Bachelor of Science - Allied Health
Youngstown State University
Youngstown12.2020
Associate of Applied Science Dental Hygiene -
Youngstown State University
05.1998
Skills
- Patient Assessments
- HIPAA and OSHA Compliance
- Medical Billing and Coding
- Preventive Dentistry
- Relationship building
- Medication adherence
- Attention to Detail
- Organizational skills
- Health promotion
- Networking
- Patient Relationship Building
- Treatment Planning
Certification
CPR & First Aide, Emergency & Cardiovascular Care: 4/26/23
ADMINISTRATION OF ORAL ANESTHESIA: Stark State 3/2010
Professional Skill Highlights
- Communication & Customer Service
- Demonstrate ability to maintain composure and work efficiently in a fast-paced environment
- Maintain a high level of interpersonal communication and compassion with patients who are nervous or in pain
- Team Work & Problem Solving
- Implemented a new periodontal program for patients and trained team members while increasing production and decreasing periodontal risk of tooth loss
- Feel comfortable & confident teaching others to improve their skills and at the same time excited to learn new things and start new projects to get better at what I do
- Use a clear and logical approach to discussing individualized treatment plans with patients
- Maintain high knowledge of infection control guidelines and policies
Timeline
Dental Hygienist
Dowell Dental Group
09.2011 - Current
Dental Hygienist
Lisbon Dental
08.1998 - 09.2011
Administrative Asst/Case Manager
Columbiana County Office On Aging
Associate of Science Human Services -
Kent State University
Bachelor of Science - Allied Health
Youngstown State University
Associate of Applied Science Dental Hygiene -
Youngstown State University
CPR & First Aide, Emergency & Cardiovascular Care: 4/26/23
ADMINISTRATION OF ORAL ANESTHESIA: Stark State 3/2010
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