Robin K. Berkeley
Jacksonville
Summary
Advanced Medical Support Assistant with extensive experience at VISN 8 Clinical Contact Center, specializing in patient scheduling and electronic health record management. Demonstrated success in improving service delivery through exceptional customer service and effective multitasking. Strong commitment to HIPAA compliance and proficient in training new staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
VISN 8 Clinical Contact Center
Jacksonville
08.2021 - Current
- Scheduled and coordinated provider return appointments using ISS, Vista, CPRS, CRM, and Cirrus MD programs.
- Managed patient scheduling to enhance service delivery efficiency.
- Processed incoming calls, addressing patient inquiries and directing them to appropriate staff.
- Maintained electronic health records to ensure accuracy and compliance.
- Assisted in training new staff on operational protocols and software systems.
- Conducted patient registration to facilitate timely scheduling of CRH appointments.
- Coordinated LIP appointments and annotated providers' schedules for upcoming clinical visits.
- Provided guidance to staff on new medical policies and served as facilitator for VA Own the Moment initiative.
Advanced Medical Support Assistant
VA Outpatient Clinic
Jacksonville
08.2017 - 08.2021
- Conducted patient interviews for enrollment at local VHA outpatient clinic.
- Participated in community events to facilitate veteran enrollment and address eligibility inquiries.
- Monitored duplicate provider appointments weekly, implementing corrective actions for scheduling errors.
- Relayed incoming calls and messages to medical staff, applying medical terminology knowledge.
- Managed confidential files and maintained databases per HIPAA regulations; prepared and responded to emails from providers.
- Operated multi-line phone system, scheduled appointments, greeted patients, and enforced policies during opening and closing tasks.
- Demonstrated composure in high-stress situations while making sound decisions.
- Provided peer onboarding training, evaluated subordinate staff performance, and directed scheduling activities.
Advanced Medical Support Assistant
Jacksonville VA Outpatient Clinic
Jacksonville
04.2017 - 08.2017
- Executed scheduling functions for women's health specialty clinic using VSE/Vista and CPRS programs to ensure accurate physician appointment scheduling.
- Monitored duplicate provider appointments weekly, addressing scheduling errors and follow-up on recall programs.
- Managed incoming calls and messages for doctors and staff, applying knowledge of medical terminology.
- Maintained confidential patient files in compliance with HIPAA regulations while managing database.
- Operated multi-line phone system, scheduled appointments, greeted patients, and enforced policies during opening and closing tasks.
- Demonstrated composure and decision-making skills in high-stress situations.
- Conducted peer onboarding training, assigning tasks and evaluating subordinate schedulers' performance.
- Directed the work of scheduling staff with full administrative responsibility.
Education
vASP graduate -
09.2025
Nutrition -
Life University
Marietta, GA12.2016
Healthcare Science Certificate -
Atlanta Technical college
12.2014
Associate of Applied Science - Registered Medical Assistant
Westwood College
Atlanta, GA01-2012
Honors Certificate - CNA Program
Dekalb Technical College
Covington, GA12.2010
Skills
- Customer service and support
- Multitasking and organization
- Flexibility and adaptability
- Microsoft Office proficiency
- Office automation skills
- Medical terminology expertise
- HIPAA compliance knowledge
Certification
vASP graduate, 2023
References
Available upon request
Timeline
Advanced Medical Support Assistant
VISN 8 Clinical Contact Center
08.2021 - Current
Advanced Medical Support Assistant
VA Outpatient Clinic
08.2017 - 08.2021
Advanced Medical Support Assistant
Jacksonville VA Outpatient Clinic
04.2017 - 08.2017
vASP graduate -
Nutrition -
Life University
Healthcare Science Certificate -
Atlanta Technical college
Associate of Applied Science - Registered Medical Assistant
Westwood College
Honors Certificate - CNA Program
Dekalb Technical College
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