Robin Kennedy

Responsibilities of a Patient Care Manager with the addition of a supportive role for the Clinical Director/Chief Clinical Officer.

• Successfully piloted and implemented a best practices initiative to improve compliance with discipline orders matching assignments.
• Piloted, and provided feedback on PCM KPI workbook.
• Lead for the initiative to move from RXNT to ScriptSure with my team piloting the new platform.
• Serve as a mentor for Patient Care Mangers; with some of the day-to-day activities/expectations auditing.
• Lead for the creation of the PCM PCC Process Standardization
• Collaborated with sales to define best practices with Assisted Living
• Continue to successfully manage the largest team at Capstone while maintaining staff satisfaction, customer satisfaction, and PPDs.
• Assist the CCO as requested.

Responsible member of interdisciplinary team for the implementation, delivery, coordination, and supervision of Hospice Services delivered by respective team.

• Consistently met or was below monthly goals for PPD with medications, DME, and supplies.
• Led team to provide quality care as evidenced by customer satisfaction surveys.
• Oversaw day-to-day operations of my team ensuring seamless coordination between all members of the care team.
• Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
• Served as a mentor for the onboarding of newly hired patient care managers.

Department head of a 90 bed licensed Assisted Living community providing overall leadership and management of health and wellbeing of residents.

• Supervise the Wellness department including 3 licensed nurses and 12+ Certified Medication Aids: leading, coaching and training, scheduling, performance management and evaluations.
• Quality assurance and regulatory compliance monitoring
• Recruitment, hiring and training of clinical team members
• Liaison for ancillary health services: build and maintain provider relationships and external business development.

egal nurse consulting services to attorneys on medically related cases. Case support including medical records summarization, discovery, interrogatories, and court preparations.

• Review records for completeness, accuracy, omissions, and fraud.
• Write reports using summarization, research and standards of care.