ROBIN LEWIS
Hidden Valley Lake,US
Summary
Determined individual with a high level of compassion, and skill in assisting individuals in various stages of recovery. Hardworking Peer Support Specialist, known for handling appointment scheduling, transporting clients to meetings, and promoting assistance wherever and whenever needed.
Overview
8
8
years of professional experience
Work History
Office Manager
Keen Garage Doors & Gates
Santa Rosa, CA
07.2023 - Current
- Addressed customer concerns promptly to ensure satisfaction.
- Maintained filing system for records, correspondence and other documents.
- Planned and executed company-wide events, including festive occasions and group engagement initiatives.
- Assisted in recruiting, onboarding and training new employees.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Dispatcher
Elevated Comfort
Cotati, US
09.2022 - 04.2023
- Kept up-to-date and detailed call records in both a physical and electronic database
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Solved customer issues, improved operations, and provided excellent customer service
- Ensured that products were delivered on time in order to provide exceptional customer service
- Had an excellent attendance record and was always on time for work
Secretary Receptionist
RC Auto Body
Santa Rosa, US
04.2017 - 03.2018
- Conducted research to address collision area, which resulted in repairs being done
- Was responsible for processing several customer orders per day
- Quickly identified problems and alerted techs to any potential project delays
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Identified appropriate repair solutions within the anticipated price range by determining customer needs through careful and active listening skills
Education
Administrative Assistant - Certificate Program -
Santa Rosa Junior College
Santa Rosa, CA01.2022
Skills
- Microsoft Office Proficiency
- Proficient in Computer Applications
- Advanced clerical knowledge
- Faxing documents
- Extremely organized
- Data entry
- Employee timesheet processing
- Detail-oriented
- Phone call answering
- Vendor engagement
Timeline
Office Manager
Keen Garage Doors & Gates
07.2023 - Current
Dispatcher
Elevated Comfort
09.2022 - 04.2023
Secretary Receptionist
RC Auto Body
04.2017 - 03.2018
Administrative Assistant - Certificate Program -
Santa Rosa Junior College
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