Robin Normandin
Menifee,CA
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term
Overview
23
23
years of professional experience
Work History
Server Shift Leader
Perkos restraunt & bakery
Modesto, CA
10.2019 - 05.2023
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
Server
Dennys Restaurant
Del Mar, CA
06.2006 - 09.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Four Seasons Hotels and Resorts
Carlsbad, CA
05.2000 - 04.2006
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Education
High School Diploma -
Nashua High School South
Nashua, NH06-1979
Skills
- Food Running
- Table Bussing
- Food inspection
- Safe Food Handling
- Organization
- Guest service
Timeline
Server Shift Leader
Perkos restraunt & bakery
10.2019 - 05.2023
Server
Dennys Restaurant
06.2006 - 09.2019
Server
Four Seasons Hotels and Resorts
05.2000 - 04.2006
High School Diploma -
Nashua High School South