Robin Tomestic
Springfield,MA
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Baystate Health
Feeding Hills, MA
11.2012 - Current
- Verified insurance information, collected payments, and scheduled appointments.
- Provided customer service by answering patient questions and addressing concerns.
- Inputted patient demographic data into electronic health record system.
- Assisted with scheduling follow-up appointments according to provider availability.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Greeted patients upon arrival and directed them to the appropriate area.
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Adhered to HIPAA regulations when handling confidential patient information.
- Utilized technology and specialized software to maximize productivity.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Answered patient questions and fielded complaints to resolve issues.
- Reported liabilities and risk management concerns to supervisor for review.
Education
Associate of Arts - Accounting And Finance
University of Phoenix
Tempe, AZ05-2012
Skills
- Insurance verification
- Electronic health records
- Appointment scheduling
- Payment processing
- Referral coordination
- Customer service
- HIPAA compliance
- Conflict resolution
- Calm and effective under pressure
Timeline
Patient Service Representative
Baystate Health
11.2012 - Current
Associate of Arts - Accounting And Finance
University of Phoenix
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