Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Ware

Chicago,Illinois

Summary

Dynamic professional with extensive experience at La Rabida Children's Hospital, excelling in case management and client relations. Proven ability to triage crisis situations and maintain meticulous records. Recognized for exceptional attention to detail and effective time management, ensuring compliance and enhancing service delivery in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Intake Coordinator

La Rabida Children's Hospital
08.2021 - Current
  • Greeted clients, processed intakes, and triaged crisis concerns to clinical staff.
  • Assist with front desk operations and responded to inquiries about clinic services and events.
  • Scheduled appointments using HIPAA-compliant systems (e.g., Titanium) and maintained accurate records.
  • Managed client waitlists and ensured timely appointment scheduling and follow-ups.
  • Verified all required documentation, including ROI and consent forms, ensuring timely updates and compliance.
  • Maintained organized and accurate client files, tracking service dates, contact logs, and required paperwork.
  • Coordinated with DCFS caseworkers and law enforcement agencies as needed for client safety and mandated reporting.
  • Provided referrals and resource information, collaborating with therapists and care teams.
  • Supported data reporting, workshop registration, and clinic event logistics.

Family Support Specialist

Illinois Action For Children
08.2017 - 08.2021
  • Assessed and determined parent and provider eligibility for the Illinois Department of Human Services (IDHS) Child Care Assistance Program in compliance with program guidelines.
  • Authorized child care payments and maintained accurate case files (both digital and paper-based) for all assigned caseloads.
  • Prepared all necessary IDHS documentation, forms, and eligibility correspondence with accuracy and timeliness.
  • Delivered high-quality customer service to parents and providers, offering guidance on policies, eligibility, and procedures in person and by phone.
  • Educated clients about the CCAP, licensing requirements, food programs, and other IAFC-supported services and initiatives.
  • Linked families to Parent Consultants and community resources to support access to high-quality childcare options.
  • Ensured strict confidentiality and data security for all parent and provider information.
  • Demonstrated workplace excellence through accountability, communication, and continuous quality improvement practices.

Sales Support Specialist

Xerox Business Solutions
07.2004 - 03.2016
  • Supported sales executives in managing equipment finance applications from submission to funding.
  • Prepared credit packages and ensured timely collection of required client documentation.
  • Maintained CRM records, tracked pipeline activity, and coordinated internal workflows.
  • Verified contracts and documentation for funding compliance.
  • Fostered relationships with vendors and internal departments to resolve transaction issues.

Education

High School Diploma -

City Colleges of Chicago
Chicago, IL

Skills

  • Case Management
  • Client Relations
  • Crisis Intervention
  • Time management
  • Attention to detail
  • Computer skills

Timeline

Intake Coordinator

La Rabida Children's Hospital
08.2021 - Current

Family Support Specialist

Illinois Action For Children
08.2017 - 08.2021

Sales Support Specialist

Xerox Business Solutions
07.2004 - 03.2016

High School Diploma -

City Colleges of Chicago

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Robin Ware