Robin Wheeler
Ava,MO
Summary
I am seeking a position utilizing my skills and capabilities with a Company committed to quality and growth. I am a people person. I enjoy working with the public. I am a very friendly, outgoing and energetic individual. God blessed with me with the great gift of multi-tasking and I do this very well. I am hard working, well organized, great with computer and I pick up quickly on any tasks. Always willing to jump in and help where needed and when needed. I am a go getter and self starter with excellent leadership skills. I would be an asset to your business. Flexible hard worker ready to learn and contribute to team success. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Focused Patient Service Representative with 30 years of experience supporting patients in healthcare settings. Motivated with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
35
35
years of professional experience
Work History
Patient Service Representative
Mercy Health
Springfield, MO
04.2001 - Current
- Through out the many years I have been a patient service representative for Mercy: I have handle financial accounts of patients being seen on a day to day basic and by phone, handle financial calls received, I have post payments, work many accounts such as Medicaid, Medicare, and all types of commercial insurance
- I have worked denial reports, currently work many back end insurance ques; which requires investigating, loading, removing, and confirming an insurance to get claim billed out
- I collect patients balances and post to their account
- I take and make in bound calls to insurance companies and to patients with a smile.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scheduled patient appointments and procedures.
- Inputted patient demographic data into electronic health record system.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Provided customer service by answering patient questions and addressing concerns.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Greeted patients upon arrival and directed them to the appropriate area.
- Documented and managed patient information in computer system.
- Scanned documents into electronic health record system as needed.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Answered patient questions and fielded complaints to resolve issues.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on daily basis.
- Reviewed patient accounts for accuracy on a regular basis.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Communicated financial obligations to patients and collected fees at time of service.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Education
High school diploma - Medical Clerical
West Plains Sr. High School
05.1989
Skills
- Epic
- Insurance Verification
- Hospital Experience
- Medical Billing
- Medical Office Experience
- Medical Scheduling
- Medical Records
- EMR Systems
- Remote work from home
- Medical Terminology
- Medical Coding
- HIPAA
- ICD-10
- Reception Management
- Eligibility Determination
- Appointment Scheduling
- System Updates
- Customer Service
- Medicaid
- Payment Collection
- Medical Insurance
Reference
Cindy Hagenow(Retired Director Patient Access for Mercy) 417-880-8097
Reference
Cheri Fielder(Retired Supervisor from Mercy) 417-459-1693
Reference:
Dana Fuson- 417-343-8522
Timeline
Patient Service Representative
Mercy Health
04.2001 - Current
High school diploma - Medical Clerical
West Plains Sr. High School