Robin Swift
Fountain Valley,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
Economy Equipment Supplier
04.2021 - Current
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Exceeded monthly sales targets and quotas consistently.
- Built strong client rapport to establish diversified network of connections.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Monitored competitor activities to maintain competitive advantage.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Presented professional image consistent with company's brand values.
- Help customers understand what they need for their business closely listening to their needs and questions.
- Some advance reparations.
Delivery Driver
Park House Tires
10.2020 - 03.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected load security and checked for damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
- do proper inventories.
Sales Representative
Masco Foods
09.2019 - 10.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Support purchase team with prices of providers to seek for best options
- Keep updates of markets changes.
- Networking with providers for future business.
- Check loads for quality of produce products.
- Coordinate deliveries.
- Support on importations of produce from USA to Mexico.
Project Manager
Macias Refrigeracion
01.2018 - 07.2019
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Facilitated workshops to collect project requirements and user feedback.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Negotiated and managed third-party contracts related to project deliverables.
- Prepared and submitted project invoices for review and approval.
- Identified plans and resources required to meet project goals and objectives.
Education
High School Diploma -
Calexico High School
Calexico, CA06.2017
Skills
- Persuasive Negotiator
- Proposal Development
- Opportunity Identification
- Reports Generation
- Sales Proposal Creation
- Sales Closing
- Relationship Building
- Spanish Fluency
- Computer Skills
- Networking
- Market Planning
- Territory Management
- Lead Generation
- B2B Sales Prowess
- Enthusiastic and Friendly
- Problem-Solving
- Terms Negotiation
- Positive Outlook
Accomplishments
- Surpassed annual quota by 68%.
- Build a trusted brand with my customers.
- Recovered clients that had a bad experience in the past.
- High school football player edge rusher.
- Team player.
- Fast learner.
- High energy and enthusiast (always like to push people around me further by working hard and having fun).
- Every day learners
Certification
- EPA 608 certificate (gas and vapor handle certificate).
- HTML certificate
- Excel certificate.
Timeline
Outside Sales Representative
Economy Equipment Supplier
04.2021 - Current
Delivery Driver
Park House Tires
10.2020 - 03.2021
Sales Representative
Masco Foods
09.2019 - 10.2020
Project Manager
Macias Refrigeracion
01.2018 - 07.2019
High School Diploma -
Calexico High School
- EPA 608 certificate (gas and vapor handle certificate).
- HTML certificate
- Excel certificate.
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