Robiya Mirzakhmatova
Orlando
Summary
Dynamic professional with a proven track record at Caravan Uzbek/Turkish, excelling in guest relations and reservation management. Known for enhancing customer satisfaction and optimizing profitability through effective table management and a calm demeanor. Adept at fostering teamwork and communication, ensuring a welcoming environment during peak hours.
Overview
7
7
years of professional experience
Work History
Receptionist/Hostess Manager
Caravan Uzbek/Turkish
04.2024 - 11.2024
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Completed data entry tasks with accuracy and efficiency.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
Front Desk Receptionist
First State Trucking
02.2021 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Maintained high-quality communication with clients, resulting in increased client retention and loyalty.
- Assisted colleagues during peak periods or vacations, ensuring a seamless continuity of service for customers.
- Contributed to the development of new email support processes, resulting in more efficient problem resolution.
- Assisted in training new team members on company policies and best practices for providing exceptional support via email.
- Demonstrated empathy towards customers'' concerns while remaining focused on finding appropriate solutions.
- Identified trends and patterns in customer inquiries, allowing for proactive solutions to common problems.
- Handled escalated cases efficiently by collaborating with relevant teams or higher management when necessary.
- Coordinated with other departments as needed to ensure comprehensive issue resolution for customers via email support channels.
- Created personalized responses based on specific customer needs, leading to higher levels of satisfaction.
- Managed high volumes of incoming emails while maintaining professional tone and attention to detail in responses.
- Reduced response times by effectively utilizing email management tools and resources.
Childcare Assistant Teacher
Sunflower Hill Child Care
04.2018 - 03.2020
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
Education
High School Diploma -
Battle Mountain High School
Denver, CO05.2017
Skills
- Reservation management
- Employee scheduling
- Sales promotion
- Workplace safety
- Food safety compliance
- Guest relations
- Table management
- Takeout order processing
- Customer service
- Critical thinking
- Coaching and mentoring
- Collaboration and teamwork
- Relationship building
- Calm and pleasant demeanor
- Profitability optimization
- Performance improvement
- Scheduling
Languages
English
Native or Bilingual
Uzbek
Native or Bilingual
Russian
Native or Bilingual
Timeline
Receptionist/Hostess Manager
Caravan Uzbek/Turkish
04.2024 - 11.2024
Front Desk Receptionist
First State Trucking
02.2021 - 02.2024
Childcare Assistant Teacher
Sunflower Hill Child Care
04.2018 - 03.2020
High School Diploma -
Battle Mountain High School
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