Robyn Fisher
Freeland,WA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Ace Hardware. Proven expertise in cash handling and transaction processing, complemented by strong complaint resolution skills. Recognized for enhancing customer satisfaction and fostering loyalty through attentive service and product knowledge. Committed to maintaining high standards of integrity and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Ace Hardware
03.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Assisted customers with product inquiries, providing knowledgeable recommendations.
- Maintained clean and organized checkout area to enhance customer experience.
- Currently on call for the slow season.
Elderly Caregiver
Self-employeed
09.2023 - Current
- Provided compassionate care and companionship to elderly clients, enhancing their quality of life.
- Assisted with daily living activities, including meal preparation, personal hygiene, and medication management.
- Developed individualized care plans based on client needs and preferences to ensure tailored support.
- Monitored health conditions and reported changes to family members or healthcare professionals promptly.
- Created a safe and engaging environment by implementing fall prevention strategies and organizing activities.
Food Server
The Shrimp Shack at Cozys
03.2023 - 09.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Managed guest orders accurately using point-of-sale systems.
- Assisted in training new staff on menu items and service standards.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Maintained cleanliness and organization of dining area throughout shifts.
Food Server
Blooms Winery and Bistro
01.2023 - 06.2023
- Resolved customer complaints effectively, enhancing overall guest satisfaction.
- Upsold daily specials, contributing to increased revenue for the restaurant.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Served wine tastings and pairings.
- Table side wine bottle service.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
Bartender
Tyee Restaurant and Motel
02.2022 - 02.2023
- Crafted and served a diverse range of cocktails and beverages, ensuring customer satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Collaborated with kitchen staff to synchronize food and drink orders for timely service.
- Trained new bartenders on drink preparation techniques and customer service protocols.
Food Server/Bartender
The Braeburn
02.2021 - 01.2022
- Delivered exceptional dining experiences by providing attentive service and menu guidance.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Managed customer inquiries and resolved issues promptly to enhance satisfaction.
- Implemented efficient table turnover strategies to optimize service flow during peak hours.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
Education
No Degree - Marketing/Business Management
Bellevue College
Bellevue, Washington, WAHigh School Diploma -
Mercer Island High School
Mercer Island, WA06-1988
Skills
- Customer service
- Cash handling
- Point-of-sale operation
- Transaction processing
- Inventory management
- Product knowledge
- Time management
- Complaint resolution
- Basic food safety
- Work ethic and integrity
- Time management skills
Certification
Current MAST certified bartender.
Timeline
Cashier
Ace Hardware
03.2024 - Current
Elderly Caregiver
Self-employeed
09.2023 - Current
Food Server
The Shrimp Shack at Cozys
03.2023 - 09.2023
Food Server
Blooms Winery and Bistro
01.2023 - 06.2023
Bartender
Tyee Restaurant and Motel
02.2022 - 02.2023
Food Server/Bartender
The Braeburn
02.2021 - 01.2022
No Degree - Marketing/Business Management
Bellevue College
High School Diploma -
Mercer Island High School