ROBYN FOUNTAIN
Portland,OR
Summary
Executive Assistant with extensive experience in strategic planning and operational management. Proven track record of enhancing executive productivity through exceptional service and effective team coordination. Committed to achieving operational goals with a results-driven approach and strong work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Resident Support Specialist
New Narrative
Portland, OR
09.2024 - 08.2025
- Provide supportive mental health services as described in Oregon Administrative Rules (OARs) for adults with moderate to severe mental wellness challenges within residential and supportive housing settings.
- Ensure cleanliness and safety of the site (fire drills, security of house at night, resolving disputes among residents, etc.)
- Distribute scheduled and PRN medications through eMar following prescriber orders and New Narrative policy.
- Contribute to operational effectiveness through observation, suggestions, and feedback.
Shelter Operations and Case Manager
Community of Hope
Portland, OR
11.2022 - 12.2023
- Developed and implemented efficient shelter management protocols, resulting in overall operational effectiveness.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Executive Assistant - Remote
Ventura Air Services
Farmingdale, NY
10.2018 - 10.2022
- Facilitated effective communication across departments, enhancing collaboration and operational efficiency.
- Coordinated five jet aircraft acquisitions totaling over $15 million in assets within two years.
- Managed executive calendars, scheduling meetings and travel arrangements to maximize productivity.
- Handled confidential information with discretion, ensuring compliance and security protocols.
- Supported executives with decision-making by conducting research and presenting findings clearly.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking.
- Collaborated on special projects to optimize business operations and drive growth initiatives.
- Delivered exceptional organizational support, allowing executives to focus on strategic objectives.
Virtual Assistant
Kaleidoscope Strategies
Ashland, OR
07.2015 - 10.2018
- Established and operated Virtual Business Management agency.
- Delivered administrative support for entrepreneurs, small businesses, and nonprofit organizations.
- Managed services such as bookkeeping, social media updates, client liaison, research, proofreading, and document and contract management.
- Catered to diverse needs of clients in a variety of industries.
Office Manager
Jean Houston Seminars
Ashland, OR
03.2014 - 07.2015
- Spearheaded implementation of new organizational systems, boosting office efficiency by 20%.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
Education
Bachelor of Science - Political Science
Portland State University
Portland, ORSkills
- Proactive problem solving
- Relationship management
- Adaptability in dynamic environments
- Process optimization
- Technical proficiency
- Calendar coordination
- Executive communication
- Confidentiality adherence
- Attention to detail
- Administrative assistance
- Business correspondence
- Project oversight
- Expense tracking
Certification
- QMHA Eligible, Eligible after 1000 supervised hours
- First Aid Certification
- Food Handler Certification
- CPR Certification
- Certified Notary Public
- Driver's License
Timeline
Resident Support Specialist
New Narrative
09.2024 - 08.2025
Shelter Operations and Case Manager
Community of Hope
11.2022 - 12.2023
Executive Assistant - Remote
Ventura Air Services
10.2018 - 10.2022
Virtual Assistant
Kaleidoscope Strategies
07.2015 - 10.2018
Office Manager
Jean Houston Seminars
03.2014 - 07.2015
Bachelor of Science - Political Science
Portland State University