Tatvana Nivar

De-escalate conflicts and provide immediate emotional support to residents in distress.

Help residents navigate social services, healthcare, and permanent housing applications.

Monitor the shelter environment to ensure safety, cleanliness, and adherence to house rules.

Conduct screenings for new arrivals and document resident progress and incidents.

Facilitate workshops or one-on-one sessions on budgeting, hygiene, and job searching.

• Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
• Filed and updated patient information and medical records.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Collected payments and applied to patient accounts.
• Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
• Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
• Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.

• Provided a bridge between the medical and supportive service to ensure an effective coordination of patient care as instructed by the medical team.
• Managed high-volume inbound and outbound communications via phone and email, ensuring professional etiquette and prompt response times.
• Addressed and resolved complex client concerns by balancing organizational policies with an empathetic, solution-oriented approach.
• Epic certified / Protect patient health information

• Managed merchant account onboarding processes, ensuring compliance with regulatory standards.
• Developed and implemented payment processing solutions to enhance transaction efficiency.
• Analyzed transaction data to identify trends and recommend improvements for client services.
• Collaborated with cross-functional teams to streamline payment workflows and improve customer experience.