Robyn McCloud
Bassfield,MS
Summary
Detail-oriented Customer Service Representative with six plus years of experience with strong working skills and the ability to learn concepts quickly. Excels in fast paced, changing work environments. Proven ability to empathize, establish rapport with clients and exceeds expectations. Maintains excellent customer service and office procedure experience.
Healthcare professional with strong foundation in supporting medical teams and providing patient care. Proven ability to handle clinical and administrative tasks with precision. Known for fostering teamwork and adapting to evolving healthcare needs. Proficient in patient interaction and medical record management.
Recent graduate with foundational knowledge in Certified Clinical Assistant/Phlebotomist and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Senture
09.2023 - 01.2024
- Provided both inbound and outbound call support to various clients
- Listened attentively to caller needs to ensure a positive customer experience, and strives for a quick resolution, and customer satisfaction
- Navigated multiple computer systems, applications, and utilized search tools to find information
- Met daily call flow goals, while providing outstanding customer service
- Troubleshot website/system issues related to submitting payments, web navigation, email/password resets as well as helping customers who wish to enroll in online based initiatives
- Remote
Customer Service Representative
SaviLinx
08.2022 - 03.2023
- Assisted customers with financial aid applications ensuring the application was completed correctly
- Resolved customer inquiries and concerns in accordance with the client and company policies and with the highest degree of courtesy and professionalism
- Troubleshot technical and customer service questions in accordance with program requirements
- Provided customer support through telephone calls, email, text, and chat technologies
Education
High School Diploma -
Bassfield High School
Bassfield, MSSkills
- Customer Service
- Critical Thinking
- Data entry
- Administrative skills
- Documentation
- Time management
- Variety grade level teaching
- Butterfly needle technique
- Patient confidentiality
- Patient care
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Multitasking and organization
- Verbal and written communication
- Customer service
Certification
Business and Computer Technology
- Certified Clinical Medical Assistant (CCMA)
- Certified Phlebotomy Technician (CPT)
Accomplishments
Certifications for completing Certified Clinical Medical Assistant/ Phlebotomy program. Completed hands on experience in drawing blood work. Was able to complete the 1st step when setting up your era before drawing blood.
Completed hands on experience for clinical medical assistant. Was able to get hands on experience for checking patients in and the steps used before calls a patient to the back.
Languages
English
Timeline
Customer Service Representative
Senture
09.2023 - 01.2024
Customer Service Representative
SaviLinx
08.2022 - 03.2023
High School Diploma -
Bassfield High School
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