Robyn Ripa
PLAINFIELD,IL
Summary
Enterprising Florida newbie successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
4
4
years of professional experience
Work History
Store Manager
Sally Beauty
Wheaton, IL
04.2021 - 08.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Made monthly and quarterly sales goals in my first quarter (not achieved at this location in the previous 6 months).
Assistant Store Manager
Sally Beauty
Naperville, IL
01.2020 - 04.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Beauty Associate
Sally Beauty
Bolingbrook, IL
05.2018 - 01.2020
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
Education
Associate Degree In Nursing -
Lutheran School of Nursing
St. Louis Missouri 05.2010
Skills
- Sales Tracking
- Business Leadership
- Verbal and Written Communication
- Customer Service
- Recruiting and Hiring
- Problem Anticipation and Resolution
- Supply Ordering
- Management Team-Building
- Cash Management
- Store Merchandising
- Mathematical Calculation and Reasoning
- Multitasking and Organization
Timeline
Store Manager
Sally Beauty
04.2021 - 08.2022
Assistant Store Manager
Sally Beauty
01.2020 - 04.2021
Beauty Associate
Sally Beauty
05.2018 - 01.2020
Associate Degree In Nursing -
Lutheran School of Nursing
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