Robyn Wilson
Neosho Falls,KS
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
AutoZone
Iola , KS
08.2020 - Current
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
3rd Key Manager
Carquest Of Trinidad Colorado
Trinidad, CO
04.2014 - 07.2019
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained store equipment, printers and fax machines.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed overstocking, restocking and inventory control procedures during shifts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Manager
Autozone
Trinidad, CO
12.2012 - 04.2014
- Maximized performance by monitoring daily activities and mentoring team members.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
TLE Technician
Walmart
Fort Scott , KS
01.2010 - 12.2012
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Inspected equipment to diagnose operational issues.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Assisted team members with equipment troubleshooting and diagnostics.
- Explained diagnostic findings to customers and outlined repair or service options.
- Completed routine tasks such as tire rotation and balancing, oil changes and brake services.
Education
High School Diploma -
Fort Scott Sr High School
Fort Scott, KS05.2007
Skills
- Team Leadership
- Employee Motivation
- Customer Service Management
- Multitasking and Prioritization
Certification
NIMS And ICS Trainning : 1,2,5,7,8
CEVO driving fire trainning.
Timeline
Manager
AutoZone
08.2020 - Current
3rd Key Manager
Carquest Of Trinidad Colorado
04.2014 - 07.2019
Manager
Autozone
12.2012 - 04.2014
TLE Technician
Walmart
01.2010 - 12.2012
High School Diploma -
Fort Scott Sr High School