Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Robyn Zieselman

St. Cloud,FL

Summary

Upbeat Bartender/Server with outstanding coordination and memorization skills. 3-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Server

Park Pizza
09.2023 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Bartender/Server

The Yardery
Sanford, FL
03.2022 - 08.2022
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Provided exceptional service to high volume of daily customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Provided timely checks on guest needs and brought requests.

Operations Supervisor/Promotions Manager

Blaze Entertainment
Orlando, FL
05.2021 - 12.2021
  • Supervised promotion and marketing teams.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recommended solutions related to staffing issues and proposed procedural changes to owners.
  • Consulted with owners to resolve problems relating to employee performance.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.

Bartender

Aero, The Patio, 64 North
Orlando, FL
02.2019 - 11.2020
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Completed regular bar inventories.
  • Prepared and served drinks in high-volume nightclub environment.
  • Increased Sales and broke sale records by upselling customers from shelf to premium brands.
  • Processed above-average daily revenue and consistently met targets for special events and promotions.
  • Performed opening and closing duties.

Customer Service Associate

Wawa
Orlando, FL
01.2018 - 01.2019
  • Performs a variety of tasks related to different area of the store including food preparation, cash register duties, customer service.
  • Greated customers and provided an enjoyable shopping experience for all customers.
  • Responds to customer requests in a timely manner.
  • Utilizes the GREAT customer service model to ensure customer engagement.
  • Ensured to proper execution of assigned food service programs and procedures.
  • Replenish products and supplies to ensure it is fully stocked at all times.
  • Represent the Wawa brand by exemplifying Wawa Core Values.

Cashier

China Plate
Orlando, FL
11.2016 - 04.2017
  • Greeted all customers politely when they entered the restaurant.
  • Recorded customers orders, both at the counter and on the phone.
  • Transferred orders to the kitchen to ensure their preparation.
  • Helped package food in boxes and bags.
  • Helped prepare rice and soup when necessary.
  • Up-sold in store promotions, when applicable.
  • Listened to and resolved customers complaints, suggestions, and inquiries.
  • Kept counter and dining area neat and clean.

Education

High School Diploma -

Winter Park High School
Winter Park, FL
05.2018

Associate of Arts - Psychology

Valencia College
Orlando, FL
08.2024 - 04.2026

Skills

  • Transactions and Cash Handling
  • Food and Beverage Service
  • High-Volume Dining
  • Sales Expertise
  • Cocktail Knowledge
  • Natural Leadership

Accomplishments

Nominee for Orlando Weekly's Best Bartender 2019

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Associate of Arts - Psychology

Valencia College
08.2024 - 04.2026

Server

Park Pizza
09.2023 - 01.2025

Bartender/Server

The Yardery
03.2022 - 08.2022

Operations Supervisor/Promotions Manager

Blaze Entertainment
05.2021 - 12.2021

Bartender

Aero, The Patio, 64 North
02.2019 - 11.2020

Customer Service Associate

Wawa
01.2018 - 01.2019

Cashier

China Plate
11.2016 - 04.2017

High School Diploma -

Winter Park High School

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Robyn Zieselman