Robynn Bartosz
Waukesha,WI
Summary
Personable and dedicated Customer Service Representative with extensive experience in electronics industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Inside Sales and Marketing Representative
Arrow Electronics
Brookfield, WI
09.1997 - Current
- Cultivate and strengthen customer relationships to drive revenue growth for multi million dollar customers.
- Deliver superior customer support to improve account retention rate.
- Expedite customer orders for quick delivery and to promote satisfaction.
- Collaborate with team members to determine strategic sales approaches.
- Liaise between outside sales representatives and accounts to optimize customer service.
- Responde to customer inquiries quickly and professionally to maintain customer satisfaction.
- Effectively mange large levels of inventory with our supply chain team.
Product Manager
Arrow Electronics
Brookfield, WI
09.1997 - Current
- Worked with sales teams to land customer wins in complex deals.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
Administrative Assistant
Bell Industries
El Segundo, CA
09.1997 - Current
- Responded to customer issues to provide immediate resolution and improve retention.
- Inventoried and ordered supplies for office.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Education
Bachelor of Science - Speech Communication
Northern Michigan University
Marquette, MISkills
- Time management
- Meet sales goals
- Function under high pressure situations
- Opportunity Identification
- Relationship Building
- Customer Service
- Computer Proficiency- Microsoft Office and Oracle
- Team Collaboration
- Problem Solving
- Adaptability
- Detail-Oriented
Timeline
Inside Sales and Marketing Representative
Arrow Electronics
09.1997 - Current
Product Manager
Arrow Electronics
09.1997 - Current
Administrative Assistant
Bell Industries
09.1997 - Current
Bachelor of Science - Speech Communication
Northern Michigan University
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