- Electronics and Circuit Building
- Web Development and Design
- App Development
- Coding and Programming
- Gardening
- Volunteer Work
- Fundraising Events
- Photography and editing photos
Rocco Ahern
New Haven
Summary
Dynamic Customer Service Specialist with a proven track record at Home Depot, enhancing customer satisfaction through effective complaint handling and training initiatives. Skilled in time management and data analytics, I excel at resolving complex inquiries and fostering strong customer relationships, consistently exceeding service goals and improving team performance.
Experienced with diagnosing and repairing computer hardware and software issues. Uses technical knowledge and problem-solving skills to maintain system functionality. Track record of ensuring optimal performance and reliability of computer systems.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist Head Cashier
Home Depot
09.2023 - Current
- Led customer service initiatives to enhance overall satisfaction and loyalty.
- Mentored new cashiers on operational procedures and customer engagement strategies.
- Streamlined checkout processes, reducing wait times for customers during peak hours.
- Implemented training sessions for staff, improving product knowledge and service efficiency.
- Resolved complex customer inquiries, ensuring effective solutions aligned with company policies.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Developed strong relationships with regular customers by remembering preferences and offering personalized assistance.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
Child Watch Attendant
YMCA
05.2019 - 11.2023
- Supervised children in safe, engaging environment.
- Assisted in organizing recreational activities and games.
- Monitored child behavior to ensure adherence to safety protocols.
- Communicated effectively with parents regarding child participation and needs.
- Provided support during special events and programs for children.
- Acted as a positive role model for children by demonstrating respectful behavior, good manners, and a strong work ethic.
- Contributed ideas regularly during team meetings aimed at improving the overall quality of care provided within the childcare center.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Education
Associate of Science - Web Design
Gateway Community College
New Haven, CT06-2027
High School Diploma -
Metropolitan Business Academy
New Haven, CT06-2020
Skills
- Empathy and patience
- Motivational skills
- Complaint handling
- De-escalation techniques
- Customer service
- Time management
- Attention to detail
- Data analytics
- Debugging techniques
- Software development
- Web design
- Website maintenance
- Layout design
- Reliability and punctuality
Interests
Timeline
Customer Service Specialist Head Cashier
Home Depot
09.2023 - Current
Child Watch Attendant
YMCA
05.2019 - 11.2023
Associate of Science - Web Design
Gateway Community College
High School Diploma -
Metropolitan Business Academy
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