Michael Elston
Newtown,CT
Summary
Dynamic Customer Service Specialist with proven expertise at Big Y Foods Inc., adept at resolving complaints with empathy and enhancing customer satisfaction. Skilled in training new hires and optimizing schedules, fostering a collaborative team environment. Recognized for exceptional multitasking abilities and commitment to delivering personalized service, ensuring loyalty and repeat business, as well as encouraging fellow co-workers to perform at a higher level.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist Head Cashier
Big Y Foods Inc.
03.2021 - 07.2024
- Counted money in drawers at beginning and end of each shift.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Developed strong relationships with regular customers by remembering preferences and offering personalized assistance.
- Assisted in creating weekly schedules balancing staff availability and predicted workload ensuring adequate coverage during busy periods.
Education
Bachelor of Science - National Security: Intelligence Analysis
University of New Haven
West Haven, CT05-2026
Skills
- Empathy and patience
- Motivational skills
- Complaint handling
- De-escalation techniques
- Customer service
- Time management
- Multitasking and organization
- Customer satisfaction
Languages
French
Limited Working
Spanish
Limited Working
English
Native or Bilingual
Interests
- Rock Climbing
- I like working with my hands and fixing things
- Volunteering
- Outdoor Recreation
- Music
- Strategy Games
- Camping
- Personal Development and Self-Improvement
- Hiking
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Customer Service Specialist Head Cashier
Big Y Foods Inc.
03.2021 - 07.2024
Bachelor of Science - National Security: Intelligence Analysis
University of New Haven
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