Rocco DeChalk
Castle Rock,CO
Summary
As a Dynamic Customer Service Associate with a proven track record at Walgreens, I am able to excel in problem resolution and customer satisfaction. Leveraged extensive product knowledge to enhance guest services and foster positive relationships, consistently receiving commendations for professionalism and effective communication, while also being skilled in inventory control and adept at managing customer inquiries efficiently.
I am personable and dedicated, with a passion for helping others and ensuring customer satisfaction. I possess solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Walgreens
03.2023 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Education
No Degree - Art, Film, And Animation
Colorado Mesa University
Grand Junction, COBachelor of Arts - Filmmaking And Tv Production
University of Colorado Denver
Aurora, CO05-2029
High School Diploma -
Mountain Vista High School
Highlands Ranch, CO05-2024
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Guest services
- Product knowledge
- Stock replenishment
- Refunds and exchanges
Accomplishments
-Made several short films and other video content that were submitted to multiple film festivals, winning a best cinematography award in one.
-Made several pieces of video content for my high school, some of which were shown during end of year assemblies.
-Volunteered at a meals on wheels program for my freshmen year summer.
-Two years of highschool lacrosse, one year as a captain.
Timeline
Customer Service Associate
Walgreens
03.2023 - 07.2024
No Degree - Art, Film, And Animation
Colorado Mesa University
Bachelor of Arts - Filmmaking And Tv Production
University of Colorado Denver
High School Diploma -
Mountain Vista High School
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