ROCELYN BACARRO
South San Francisco,CA
Summary
Pursuing a position where I can apply my 13+ years of experience to provide professional analytical and technical support work in the formulation and administration of daily operations.
Overview
17
17
years of professional experience
Work History
International Export Agent
Pharmaceutical AIT Worldwide Logistics
01.2022 - Current
- Coordinate best shipping solutions for customers that include when to ship, which airlines, and trucking companies to utilize
- Track and monitor all shipments to ensure we meet our customer's SOP (provide proof of delivery and any forms relating to shipments)
- Finalize all documents to turn over for the Airline's acceptance (airway bills, detailed manifest, bill of lading, and Certified Cargo Screening Facility)
- Engage in phone conversations with clients paying close attention to what they say, and then follow up with written emails to confirm everything and eliminate any possibility of misunderstanding
- Purchase and maintain inventory for different materials that we provide to our clients and departments that are out of state or country
- First point of contact to 6+ Pharmaceutical Customer accounts and prioritize their request accordingly
- Successfully taking steps to eliminate work process while saving papers, folders, envelopes, etc., and slowly becoming paperless
- Check onboarding, follow up on all shipments, review invoices, and finalize billings based on incoterm.
Cargo Sales and Export Agent
Menzies Aviation c/o Cathay Pacific & Qatar Airways
06.2019 - 10.2021
- Answer high-volume emails and calls to process cargo booking reservations and shipment acceptance
- Provide and suggest guests with flight information, and price quotations, and accept or reject shipments based on Customs Border Protection and Federal Aviation Administration rules
- Organized and scheduled freight delivery and pick up including temperature-sensitive goods (pharmaceutical products, live animals, and human remains)
- Coordinated with shippers, consignees, and ground-handling agents while applying my extensive knowledge of international shipping regulations
- Adept at preparing all necessary shipping and freight documents including pre and post-flight reports to ensure efficient and effective flight cargo operation.
Lead Customer Service Agent
Enterprise Holdings
08.2014 - 09.2018
- Onboarding and training new managers and employees with our day-to-day operation
- Organize an effective lot plan based on business needs to ensure smooth operation
- Provide excellent customer service upon 1000+ check-ins and returns per day and effectively resolve customer complaints and disputes by actively listening and problem-solving
- Perform approximately 20+ loss damage reports per day for the claim department to collect payment for all damaged vehicles.
Import Ground Handling Agent
Menzies Aviation c/o Singapore Airlines
05.2007 - 01.2012
- Review shipping documents (flight manifest, bill of lading, General Declaration, and airway bills) to determine procedures for releasing cargo
- Notify consignees regarding customs clearance and payment transactions with the airlines before shipment pick up
- Authorize cargo release, prepare inbound flights, prioritize shipments accordingly, and prepare final documents for consignees and US Customs
- Prepare a complete report of the inbound flight including any missing, damaged, and completed shipments to be submitted to US Customs.
Education
Bachelor’s Degree - BUSINESS ADMINISTRATION
San Francisco State University
01.2022
Skills
- Excellent focus on detail to produce accurate and high-quality work
- Ability to build and preserve positive relationships
- Achieve multitasking successfully by applying time and priority management
- Trained and supervised new employees to ensure a seamless onboarding process
- Thrives in high-pressure environments and results-focused
- Microsoft 365 (Outlook, Excel, PowerPoint, One Note, and Word)
- Cargowise
- Type 60 WPM
- Dangerous Goods and Hazmat Certification (April 2022)
- CPR Certified by Cintas (December 2023)
- Transportation Planning
- Shipping coordination
References
Antoinette Tua, 650 753 9664, AIT Worldwide Logistics Supervisor
Volunteer Experience
Second Harvest Food Bank and Samaritan House
- Greet and assist all clients
- Organize and prepare food donations
- Distribute food to the individuals in need
Timeline
International Export Agent
Pharmaceutical AIT Worldwide Logistics
01.2022 - Current
Cargo Sales and Export Agent
Menzies Aviation c/o Cathay Pacific & Qatar Airways
06.2019 - 10.2021
Lead Customer Service Agent
Enterprise Holdings
08.2014 - 09.2018
Import Ground Handling Agent
Menzies Aviation c/o Singapore Airlines
05.2007 - 01.2012
Bachelor’s Degree - BUSINESS ADMINISTRATION
San Francisco State University
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