Summary
Overview
Work History
Education
Skills
References
Timeline
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Rochai Snape

Woodbridge

Summary

Dynamic admissions leader with a proven track record at AristaCare Health, excelling in admissions management and customer service. Skilled in insurance verification and relationship building, I drive innovative marketing strategies that enhance performance and ensure regulatory compliance. Committed to fostering high satisfaction and seamless transitions for new residents.

Overview

10
10
years of professional experience

Work History

Director of Admissions

AristaCare Health
South Plainfield
03.2020 - Current
  • oversees the entire admissions process for the facility, ensuring a smooth and efficient transition for new residents while also managing the admissions team. Building relationships with referral sources, managing inquiries, and coordinating with various departments to facilitate admissions.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative Marketing ideas and solutions to enhance Admissions performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training with systems such as PCC, Insurance verification portals, SNF authorization portals, Basecamp, Careflow and employee company related courses

Admissions Coordinator

Cranford Park Health
Cranford
02.2017 - 03.2020
  • Managed patient admissions and ensured accurate documentation processes.
  • Coordinated communication between medical staff and prospective patients.
  • Assisted families with application procedures and necessary paperwork.
  • Conducted follow-up calls to confirm patient information and appointments.
  • Maintained confidentiality of patient records in compliance with regulations.
  • Resolved any issues related to the admission process in a timely manner.
  • Maintained accurate records of admissions data and statistics.
  • Prepared reports for senior management regarding admissions trends or outcomes.
  • Completed document faxing, bookkeeping and accurate filing.
  • Utilized software to verify and authorize Insurances on prospective s admissions
  • Complete Room Readiness Checks and enter patient demographics in PCC

Activities Aide

Cranford Park Health
Cranford
01.2016 - 02.2017
  • Facilitated engaging recreational activities for residents in the Nursing Home
  • Organized group outings to enhance social interaction among residents.
  • Assisted residents with mobility during activities and events.
  • Communicated effectively with staff and families regarding resident participation.
  • Set up and maintained activity spaces to ensure safety and accessibility.
  • Monitored resident engagement levels to adjust activities as needed.
  • Conducted special events such as holiday parties and birthday celebrations.
  • Created individualized activity plans tailored to meet the needs of each resident's physical abilities and interests.

Education

Bachelor of Science - Political Science And Government

University of The West Indies
Jamaica
05-2015

Skills

  • Admissions management
  • Insurance verification
  • Data analysis
  • Regulatory compliance
  • Customer service
  • Team leadership
  • Marketing strategies
  • Relationship building
  • Reporting and documentation
  • Effective communication
  • Fully Trained on Point Click Care, EPIC, Navihealth (Care Port)
  • Event planning
  • Analytical thinking
  • Interpersonal skills
  • Problem-solving
  • Reliability

References

References available upon request.

Timeline

Director of Admissions

AristaCare Health
03.2020 - Current

Admissions Coordinator

Cranford Park Health
02.2017 - 03.2020

Activities Aide

Cranford Park Health
01.2016 - 02.2017

Bachelor of Science - Political Science And Government

University of The West Indies

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Rochai Snape