Rochelle Dault
Bay City,MI
Summary
Professional office support specialist with optimal experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Touchpoint Support Services
04.2023 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital patient and company information.
- Coordinated and presented staff training sessions.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Dietary Aide/CNA
Bay County Medical Care Facility
01.2016 - 05.2022
- Assisted in the preparation and delivery of nutritious meals for patients with various medical conditions and dietary restrictions while ensuring food safety compliance.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing, lifts, and call lights, fostering a collaborative work environment.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Waitress
Bob Evans
05.2013 - 01.2016
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of General Studies - Health Science/Long Term Care
Saginaw Valley State University
Bay City, MI04-2025
Associate of General Studies -
Delta College
Bay City, MI01-2022
High School Diploma -
Central High School
Bay City, MI06-2014
Skills
- Customer service expert
- Microsoft Office
- Staff training and development
- Scheduling and calendar management
- Workflow optimization
- Office administration
- Account reconciliation
- Team bonding
- Event coordination
- Professional communication
- Time management
Volunteer Experience
The Nathan Wagner Foundation
- Assisted in set up, serving food to guests, and clean up.
Bay Shores Nursing Center
- Assisted with the annual Trick or Treat event with the restocking of candy and supervision of guests and residents.
Bay County Medical Care Facility
- Assisted with the annual car show transporting residents to and from, guiding guests, and set up.
Timeline
Administrative Assistant
Touchpoint Support Services
04.2023 - Current
Dietary Aide/CNA
Bay County Medical Care Facility
01.2016 - 05.2022
Waitress
Bob Evans
05.2013 - 01.2016
Bachelor of General Studies - Health Science/Long Term Care
Saginaw Valley State University
Associate of General Studies -
Delta College
High School Diploma -
Central High School
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