Lauren Avila
Greenville,SC
Summary
Driven professional with a proven track record at the University Of South Carolina Upstate, adept in office administration and team collaboration. Excelled in workflow optimization and database management, significantly enhancing operational efficiency. Demonstrated ability to lead and innovate, ensuring high standards of performance and fostering meaningful customer relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
University Of South Carolina Upstate
02.2023 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Interim Center Manager
USO
01.2022 - 01.2023
- Managed work and performance of more than 15 employees.
- Directed daily operations between two countries.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Interacted well with customers to build connections and nurture relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Organized and updated databases, records and other information resources.
- Coordinated office events, seminars and meetings for staff and clients.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created reports, presentations and other materials for executive staff.
Egress Technician
South Carolina National Guard
01.2017 - 01.2022
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Resolved day-to-day operational issues to reach short- and long-term performance goals.
- Created preventive maintenance and inspection lists and schedules to minimize breakdowns or disruptions in production processes.
- Interacted with employees to seek input on process and equipment improvement.
- Investigated and diagnosed causes of breakdowns and developed programs and solutions to reduce or eliminate future occurrences.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Checked, repaired and repacked survival equipment to meet specifications.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH03.2025
Associate of Science - Marketing
Greenville Technical College
Greenville, SC05.2021
Skills
- Office Administration
- Data Entry
- Workflow Optimization
- Database Management
- Meeting planning
- Microsoft PowerPoint
- Team Collaboration
- Document Control
- Calendar Management
- Scheduling
- Advanced knowledge of Microsoft Office Suite
- Inbound Customer Service
- Call Center Customer Service
- Customer service expert
- Customer-facing presentation skills
- Customer Relations
Certification
- Certified Social Media Manager - Management and Strategy Institute acquired 02/08/2023
- Project Management Qualified - Management and Strategy Institute acquired 10/23/2022
Timeline
Administrative Assistant
University Of South Carolina Upstate
02.2023 - 06.2024
Interim Center Manager
USO
01.2022 - 01.2023
Egress Technician
South Carolina National Guard
01.2017 - 01.2022
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - Marketing
Greenville Technical College
- Certified Social Media Manager - Management and Strategy Institute acquired 02/08/2023
- Project Management Qualified - Management and Strategy Institute acquired 10/23/2022
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