Rochelle Mayberry
Warren
Summary
Detail-oriented healthcare professional with over 10 years of experience in prior authorization, insurance verification, and patient coordination. Skilled in navigating commercial insurance processes, ensuring timely approvals, and maintaining accurate patient records. Proficient in electronic medical systems, including ECW, with a strong ability to manage high-volume workloads efficiently. Known for strong communication, problem-solving skills, and delivering quality support in fast-paced clinical environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Transitional Care Coordinator
GotoHealth
01.2015 - Current
- Serve as a central point of contact for patients, families, and healthcare providers throughout the transition process.
- Advocate for patients' needs and rights throughout the transition process.
- Experience working with commercial insurances.
- Maintain accurate and up-to-date documentation of patient assessments, care plans, and interventions.
- Coordinate care with various healthcare settings and providers, including hospitals, rehabilitation facilities, home health agencies, and community resources.
- Participate in interdisciplinary care team meetings to discuss patient progress and address any concerns.
- Assist patients and families in accessing necessary resources and services, such as transportation, equipment, and financial assistance.
- Outbound call intake utilizing a auto dialer.
- Document customer interactions, complaints, and actions taken in the company's CRM system.
- Escalate urgent issues or complaints to supervisors or appropriate internal departments when necessary.
- Strong knowledge of medical terminology, anatomy and physiology.
- Effective communication, telephonic and organization skills with ability to be agile, managing multiple priorities at one time, and adapting to change with enthusiasm. Familiarity with basic medical terminology and concepts used in care management.
Phlebotomist
Detroit Harper Hospital
05.2021 - 09.2021
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Reviewed patient records for accuracy and completeness.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Organized daily work based on collection priority.
- Conducted venipuncture and other CT procedures.
- Packaged and shipped specimens to central lab daily.
- Performed bedside tests like bleeding time tests and entered results into patient charts.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Certified Medical Assistant/Phlebotomists
University of Michigan Hospital
01.2013 - 01.2015
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Medical Assistant, Caregiver
Manpower Incorporation
05.2012 - 02.2013
- MiChart proficient
- Performs basic nursing functions
- Accurately logs and files patient information as requested
- Obtains and documents patient data such as age, height, weight, intakes and outputs, blood pressure, temperature, pulse, and pulse oximetry
- Answers patient phone calls, documents information and reports to RN
- Obtains patient point of care and clinical lab specimens as ordered; accurately completes quality control testing and documentation
- Responds to emergency situations
- Safely transports patients and patients' possessions, supplies, equipment, instrumentation, labs and blood to and from various areas
- Runs errands as directed in a timely manner, including specimens to pathology
- Personal
- Compiled necessary documents for surgical billing packages.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant Extern
Dr. Sukhon
02.2012
- Obtained vital signs
- Handled the organization of the medication room
- Wrote prescriptions as directed by lead Medical Assistant
- Responsible for multi-line telephone system and scheduling appointments
- Filed charts and labeled specimens as necessary
Caregiver
Serenity Home Healthcare
03.2012 - 05.2012
- Responsible for blood sugar/insulin testing
- Assist patients in showering and personal hygiene care
- Perform straight catheter insertion
- Administer medications to patients and obtain vital signs
- Order medications as necessary and maintain proper inventory
- Personal
Medical Assistant
Healthcare Innovations
02.2012 - 04.2012
- Participates in orienting new staff to the clinic
- Participates in process improvement initiatives in the clinic
- Maintains appearance and cleanliness of the clinic (exam rooms and physician workrooms)
- Responds to clinic emergencies per protocol
- Responds to disasters and drills per protocol
- Communicates with colleagues (RN, MA, MD) before clinic begins regarding schedule to ensure they are aware of the needs for that clinic day
- Recognizes symptomatology of common medical illnesses, abnormal vs., and new/existing pain and reports to RN and/or provider
- Assists RN and provider with procedures, clerical tasks, preparation for surgery and other requests to keep clinic flow efficient
- Prepares specimens and paperwork correctly to go to the lab Label all specimen tubes with the date, time, and initials
- Complete paperwork for the specimen tubes for proper shipment or analysis
- Study and follow all safety rules while working
- Take inventory and order supplies as needed
- Clean the laboratory
- Stock the laboratory full of supplies
- Ensure all of the trays and tools used are clean and sanitized
- Perform clerical duties such as filing, aiding technologists and collecting data
- Complete reports when there are hazardous incidents and consult with the laboratory supervisor for further direction.
- Record daily care notes
- Report any significant client changes to the Agency office
- Companionship
- Provide medication reminders
- Make beds and change linens, as needed
- Light housekeeping to include dusting and vacuuming
- Assist with bathing, dressing and grooming
- Drive to different clients homes for care
Cashier
Wendy's
06.2011 - 02.2012
- Received cash, checks and completed credit card transactions from customers and employees
- Compared totals on cash register with amount of currency in register to verify balances
- Successfully handled all customers inquiries.
Cashier
Wendy's
10.2008 - 10.2009
- Skill in handling and counting cash
- Calculates discounts or references; requests customer identification for certain discounts and receipts as required
- Maintains sufficient amounts of change in cash drawer
- Balance cash drawer and receipts; documents discrepancies.
Education
Bachelor of Science - Breastfeeding Peer Counselor
Detroit
04.2025
Bachelor of Arts - Psychology
Wayne State University
Detroit, MI06.2026
Diploma - undefined
Canyon Springs High School
Moreno Valley, CAMedical Assistant Certificate - undefined
Ross Medical Education Center
Ann Arbor, MI01.2012
Skills
- Data entry and documentation
- Vital signs monitoring
- HIPAA compliance
- Active listening
- Patient education and counseling
- Emergency response preparedness
Accomplishments
- Supervised team of 37 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CMA - Certified Medical Assistant
- CLC - Certified Lactation Counselor
ADDITIONAL INFORMATION
Willing to relocate: Anywhere
Timeline
Phlebotomist
Detroit Harper Hospital
05.2021 - 09.2021
Transitional Care Coordinator
GotoHealth
01.2015 - Current
Certified Medical Assistant/Phlebotomists
University of Michigan Hospital
01.2013 - 01.2015
Medical Assistant, Caregiver
Manpower Incorporation
05.2012 - 02.2013
Caregiver
Serenity Home Healthcare
03.2012 - 05.2012
Medical Assistant Extern
Dr. Sukhon
02.2012
Medical Assistant
Healthcare Innovations
02.2012 - 04.2012
Cashier
Wendy's
06.2011 - 02.2012
Cashier
Wendy's
10.2008 - 10.2009
Diploma - undefined
Canyon Springs High School
Medical Assistant Certificate - undefined
Ross Medical Education Center
Bachelor of Science - Breastfeeding Peer Counselor
Detroit
Bachelor of Arts - Psychology
Wayne State University