Rochelle McGhee
Henrietta
Summary
Customer-focused server with extensive experience in high-volume dining environments. Committed to delivering exceptional service and creating positive guest experiences while efficiently managing multiple tables and utilizing POS systems. Strong team player dedicated to upholding service standards and enhancing customer satisfaction.
Overview
42
42
years of professional experience
Work History
Server
Hilton Van Acre
Wausau
01.2025 - 01.2026
- Delivered exceptional table service in hotel dining environment, ensuring adherence to Hilton brand standards and guest satisfaction.
- Addressed guest needs promptly, facilitating event service and efficiently managing setup and breakdown.
- Provided professional table service in a hotel dining environment while maintaining Hilton brand standards.
Server
Rock and Roll Café
Stevens Point
01.2018 - 01.2023
- Managed multiple tables, processed orders and payments through POS systems, coordinated with kitchen staff to ensure seamless service, and fostered strong relationships with regular guests.
- Provided friendly, efficient service to enhance guest satisfaction in a high-volume restaurant.
- Delivered friendly, efficient service in a high-volume restaurant.
Server
Wooden Chair Restaurant
Stevens Point
11.2019 - 03.2020
- Provided exceptional service to enhance guest experience in relaxed dining setting.
- Delivered attentive service to ensure guest satisfaction in casual dining environment.
- Assisted guests with menu selections and maintained clean dining areas to support team during peak hours.
Busser
Village Inn Pancake House
Tigard
06.1984 - 05.1985
- Prepared tables for incoming guests to enhance dining experience.
- Maintained cleanliness of dining area and ensured proper table settings.
- Assisted servers by delivering food and beverages promptly.
- Cleared and cleaned tables efficiently after guest departures.
Education
MM - Music Performance -
University of Akron
Akron, OH05-1991
Skills
- Food & Beverage Service
- POS Systems & Cash Handling
- Menu knowledge
- Customer Service & Guest Relations
- Multitasking
- Time Management
- Attention to Detail
- Team Collaboration
Timeline
Server
Hilton Van Acre
01.2025 - 01.2026
Server
Wooden Chair Restaurant
11.2019 - 03.2020
Server
Rock and Roll Café
01.2018 - 01.2023
Busser
Village Inn Pancake House
06.1984 - 05.1985
MM - Music Performance -
University of Akron