ROCHELLE RAMOS
Arizona City
Summary
Organized and dependable professional with strong customer service and organizational skills, adept at managing multiple tasks efficiently. Proven track record in maintaining cleanliness and safety standards, enhancing customer satisfaction, and collaborating with team members. Seeking to leverage these skills and experiences to provide exceptional service and support to customers.
Overview
19
19
years of professional experience
Work History
Food Delivery/Personal Shopper
DoorDash Inc.
Arizona
12.2025 - Current
- Demonstrated strong organizational skills by managing multiple client orders simultaneously.
- Received work assignments from order system to fill orders.
- Maintained positive working relationships with customers, team members, and leadership.
- Utilized selection process for products within store and bagged products following bagging standards.
- Created personalized shopping experiences for customers by providing individualized attention.
- Responded promptly to customer queries to increase overall satisfaction.
Production Cleaning Specialist
Abbott Nutrition
Casa Grande, AZ
10.2023 - 04.2026
- Ensured compliance with good manufacturing practices, enhancing workplace safety.
- Maintained cleanliness across departments to support efficient production activities.
- Utilized various chemicals while strictly following safety procedures for proper application.
- Completed daily tasks per established checklists to maximize operational efficiency.
- Documented all completed work through essential paperwork for accurate record-keeping.
- Reported concerns to supervisors and relevant personnel, facilitating prompt issue resolution.
- Assisted with urgent tasks across multiple areas as needed.
- Assisted with documentation auditing to ensure clear accuracy.
- Trained new team members on cleaning protocols and safety procedures for optimal performance.
- Handled equipment, chemicals, and materials properly and with caution.
Production Specialist
Abbott
Casa Grande, AZ
12.2022 - 10.2023
- Ensured adherence to sanitization protocols for work shoes among employees.
- Sanitized work areas with approved chemicals according to surface requirements.
- Delivered friendly customer service to enhance client satisfaction.
- Restocked essential items at workstations to ensure operational efficiency.
- Escorted contractors to designated work areas, facilitating seamless access.
- Maintained a safe, clean environment to promote employee well-being.
- Communicated concerns to relevant personnel for resolution.
Recovery Support Specialist II
Horizon Health & Wellness
Casa Grande, Arizona
02.2014 - 12.2022
- Trained new team members on shift duties and responsibilities.
- Facilitated group sessions for clients addressing drug and alcohol abuse.
- Provided counseling support to clients with substance use issues.
- Completed documentation for continued services and client welfare.
- Maintained clean work area to ensure safe environment.
- Demonstrated cultural sensitivity towards clients and families served.
- Built trust with residents by prioritizing comfort and personal connections.
- Reported issues to appropriate personnel for timely resolution.
- Completed intakes with proper documentation
- Supervised with self administration of medications while maintaining documentation for accuracy.
- Completed medication documentation per medication labels.
Detailer
Christian Bros
Coolidge, AZ
01.2014 - 02.2014
- Washed cars and trucks daily to maintain high service standards.
- Operated buffers, steamers, hoses, vacuums, and other equipment to fulfill service expectations.
- Cleaned upholstery, rugs, and surfaces with suitable cleaning agents for optimal results.
- Vacuumed vehicle interiors to effectively eliminate dirt and debris.
- Applied protective agents to enhance vehicle appearance and longevity.
- Waxed vehicle exteriors and buffed for a brilliant shine.
- Shined windows and windshields to ensure clear visibility by removing water spots.
- Applied revitalizers to vinyl or leather surfaces for interior protection.
Telephone Interviewer
Western Watts
Casa Grande, Arizona
01.2009 - 03.2009
- Administered phone interviews to numerous participants while adhering to call center protocols.
- Gathered data and insights from participants, ensuring accuracy and confidentiality of information.
- Conducted eligibility assessments through structured interviews with participants.
- Explained questions clearly to facilitate accurate responses from interviewees.
- Documented call records meticulously for future reference and compliance.
- Maintained updated contact information for subjects, verifying data for accuracy.
- Delivered scripted information effectively regarding surveys for on-demand projects.
- Executed daily responsibilities with efficiency and adherence to regulatory standards.
Unloader/Stocker/Hardware
Walmart Super center
San Antonio, TX
09.2007 - 04.2008
- Safely operated manual and electric pallet jacks for timely relocation of heavy merchandise.
- Collaborated with backroom and receiving teams during night shifts to achieve inventory fulfillment goals.
- Maintained accurate inventory levels and ordered supplies based on anticipated needs.
- Selected for special projects by general and warehouse managers to expedite stock implementation during shortages.
- Contributed to high customer satisfaction ratings through effective service and teamwork.
- Answered customer inquiries and provided detailed product information to enhance shopping experience.
- Greeted customers and directed them to requested products for efficient assistance.
- Performed inventory control tasks, including counting, stocking, and organizing merchandise accurately.
Deli Associate
Safeway
Coolidge, AZ
04.2007 - 07.2007
- Accurately prepared orders by slicing, weighing, and packaging cheeses and meats.
- Maintained clean, trash-free workspaces to enhance productivity and safety.
- Strictly adhered to sanitation and food safety guidelines mandated by regulatory agencies.
- Consistently cleaned and sanitized dishes, utensils, and managed adequate supplies for customer demand.
- Rotated stock by dates during inventory management to ensure product freshness.
- Restocked supplies and prepped additional ingredients during downtime for busy periods.
- Listened to customer instructions and tailored orders to meet specific preferences.
- Processed payments accurately through various methods, achieving 100% accuracy rate.
Education
Bachelor's degree - Criminal Justice
Colorado Technical University
ColoradoHigh School Diploma - undefined
Coolidge High School
AZ05.2006
Skills
- Customer service
- Adaptability to change
- Team collaboration
- Responsibility and accountability
- Computer literacy
- Microsoft Office proficiency
- Dependability and reliability
- Scheduling efficiency
- Self-motivation
- Strong work ethic
- Organizational skills
- Attention to detail
- Documentation skills
- Respect and dignity in interactions
LANGUAGES
English - Advanced
Timeline
Food Delivery/Personal Shopper
DoorDash Inc.
12.2025 - Current
Production Cleaning Specialist
Abbott Nutrition
10.2023 - 04.2026
Production Specialist
Abbott
12.2022 - 10.2023
Recovery Support Specialist II
Horizon Health & Wellness
02.2014 - 12.2022
Detailer
Christian Bros
01.2014 - 02.2014
Telephone Interviewer
Western Watts
01.2009 - 03.2009
Unloader/Stocker/Hardware
Walmart Super center
09.2007 - 04.2008
Deli Associate
Safeway
04.2007 - 07.2007
High School Diploma - undefined
Coolidge High School
Bachelor's degree - Criminal Justice
Colorado Technical University