ROCHELLE RAZON
HONOLULU,HI
Summary
Proven expertise in medical office management offering 25 years of experience with a track record of enhancing patient care and streamlining operations at Tad Iwanuma, M.D. Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
26
26
years of professional experience
Work History
Registered Medical Assistant, Office Manager
Tad Iwanuma, M.D.
02.1999 - Current
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured accurate billing by diligently verifying insurance information for each patient visit.
- Implemented care and efficiency improvements to support and enhance office operations.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Medical Assistant
Izumi Kobashigawa, M.D.
07.1998 - 02.1999
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Medical Assistant
Eugene Kamemoto, M.D.
06.1998 - 08.1998
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Education
Health Administration -
University of Phoenix
Kapolei, HI2015
Medical Assisting -
Med-Assist School of Hawaii
Honolulu, HI04.2002
High School Diploma -
Governor Wallace Rider Farrington High School
Honolulu, HI06.1997
Office Administration And Technology -
University of Hawaii
Honolulu, HI11.1996
Skills
- Medical Terminology Knowledge
- Anatomy and Physiology Knowledge
- HIPAA Compliance
- Patient Flow Management
- Patient-Focused Care
- EMR / EHR
- Adaptability and Flexibility
- Teamwork and Collaboration
- Medical billing and coding
- Medical Office Administration
- Immunization Administration
- Clinical Documentation
- Insurance Verification
- Medical Records Management
- Privacy and confidentiality
- Customer Relationship Management
Timeline
Registered Medical Assistant, Office Manager
Tad Iwanuma, M.D.
02.1999 - Current
Medical Assistant
Izumi Kobashigawa, M.D.
07.1998 - 02.1999
Medical Assistant
Eugene Kamemoto, M.D.
06.1998 - 08.1998
Health Administration -
University of Phoenix
Medical Assisting -
Med-Assist School of Hawaii
High School Diploma -
Governor Wallace Rider Farrington High School
Office Administration And Technology -
University of Hawaii