Rochelle Ross
Houston,TX
Summary
Dedicated and results-oriented professional with a proven track record in leadership, customer service and operational excellence across diverse industries. Experience in recruitment, training and development initiatives with a keen focus on fostering cohesive team dynamics and achieving business objectives. Skilled in management, I have consistently upheld quality standards, optimized workflows and enhanced customer experiences. Possessing a foundation in management and operations, coupled with a background in delivering exceptional customer service, I bring a unique blend of skills poised for success with a commitment to excellence and a strategic mindset. I am poised to leverage my versatile skill set to drive growth, streamline operations and deliver unparalleled service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Grooming Salon Leader
Petco
Humble, TX
07.2023 - Current
- Handled customer inquiries promptly and professionally.
- Resolved customer complaints in an efficient manner.
- Recruited, interviewed and trained new employees on proper grooming techniques.
- Created detailed reports on product sales and customer feedback data for management review.
- Followed strict health regulations related to animal welfare and safety standards.
- Developed strategies for increasing client base through referrals and repeat customers.
- Evaluated and improved team and individual performance.
- Scheduled employees and oversaw customer appointment calendar.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Recruited, hired, evaluated and disciplined service staff members.
- Resolved customer complaints regarding worker performance or services rendered.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
Grooming Salon Leader
PetSmart
Humble, TX
06.2021 - 07.2023
- Organized and managed the daily operations of a grooming salon.
- Provided leadership and direction to all staff members in the salon.
- Coordinated schedules of groomers, bathers, and other personnel.
- Ensured that all equipment was in good working order and safety protocols were followed.
- Recruited, interviewed and trained new employees on proper grooming techniques.
Mobile Groomer
Contract Worker
Oakland, CA
03.2011 - 06.2021
- Provided customers with product recommendations based on their pet's individual needs.
- Greeted customers warmly upon arrival, answered questions about services offered, and provided customer service support when needed.
- Scheduled appointments for clients via phone or email communication.
- Communicated effectively with customers regarding their pet's health concerns or issues that arise during the grooming process.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
GED -
South Seattle Community College
Seattle, WA02-1998
Skills
- Appointment Scheduling
- Safety Procedures
- Team Management
- Health and Safety Regulations
- Salon maintenance
- Task Delegation
Certification
- CPR
- Food Handlers Permit
- Notary Public
Affiliations
Cooking
Skating
Travel
Timeline
Grooming Salon Leader
Petco
07.2023 - Current
Grooming Salon Leader
PetSmart
06.2021 - 07.2023
Mobile Groomer
Contract Worker
03.2011 - 06.2021
GED -
South Seattle Community College