Rochelle Armstrong
Wichita,KS
Summary
Efficient healthcare professional with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ascension Medical Group
Wichita, KS
01.2021 - Current
- Assisted in patient intake and documentation processes to ensure accurate medical records.
- Conducted routine vital sign checks and maintained equipment for optimal functionality.
- Implemented electronic health record (EHR) updates, streamlining information access for staff.
- Coordinated scheduling of patient appointments, optimizing clinic workflow and reducing wait times.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Certified Medical Assistant
Dr. Takemoto-Gentile
Honolulu, HI
12.2017 - 12.2018
- Supported healthcare providers during examinations and procedures, enhancing patient care efficiency.
- Educated patients on treatment plans and medication administration for improved compliance.
- Trained new medical assistants on office protocols and best practices to enhance team performance.
- Led initiatives to improve patient satisfaction scores through enhanced communication strategies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Aerospace Ground Equipment Journeyman
United States Air Force
Davis-Monthan AFB, AZ
12.2006 - 07.2013
- Operated and maintained ground support equipment, ensuring compliance with safety standards and operational readiness.
- Diagnosed and repaired mechanical, hydraulic, and electrical systems on aerospace ground equipment.
- Collaborated with team members to streamline maintenance processes, enhancing efficiency and reducing downtime.
- Trained junior personnel on equipment operation and troubleshooting procedures, fostering skill development within the team.
- Conducted inspections of equipment, identifying issues early to prevent mission-critical failures during operations.
- Played a critical role in emergency response situations by deploying rapidly for urgent repairs or replacements of essential aircraft ground support assets.
Education
Certified Medical Assistant - Medical Assistant
Hawaii Medical College
Honolulu, HI12-2016
High School Diploma -
Bangor High School
Bangor, ME06-2004
Skills
- Patient scheduling
- Customer service
- Medical terminology knowledge
- HIPAA compliance
- Direct patient care
- Reliable team player
- Compassionate caregiver
- Sterilization techniques
- Professional bedside manner
- Healthcare software proficiency
Certification
- Certified Medical Assistant
- BLS/AED Certified
Languages
English
Native or Bilingual
Timeline
Medical Assistant
Ascension Medical Group
01.2021 - Current
Certified Medical Assistant
Dr. Takemoto-Gentile
12.2017 - 12.2018
Aerospace Ground Equipment Journeyman
United States Air Force
12.2006 - 07.2013
Certified Medical Assistant - Medical Assistant
Hawaii Medical College
High School Diploma -
Bangor High School