Rocio Araujo
Los Angeles,CA
Summary
Retail professional prepared for role with robust background in customer service and retail management. Successfully managed team collaboration and store operations, consistently meeting sales targets. Reliable team player with adaptability and strong problem-solving skills, ensuring smooth daily operations and positive customer interactions.
Overview
8
8
years of professional experience
Work History
Retail Keyholder
Tailwaggers
09.2021 - Current
- Conduct routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
- Mentor new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Process returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Handle cash transactions accurately, contributing to efficient store operations
- Open and close store at proper times for reliable services/ balanced cash registers
- Enhance customer satisfaction by offering personalized advice for pet nutrition, grooming, and exercise requirements.
- Educated customers on proper pet nutrition, leading to healthier pets and increased sales of premium food products.
Pack Leader
Troop Canine
01.2019 - Current
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Secured dog collars and tags before starting walks to guarantee identification in emergencies.
- Followed pet care instructions for dietary needs and medication regimens.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
Assistant Manager
99 Cents Only
04.2018 - 08.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coached and mentored 22 employees by offering constructive feedback
- Assisted with daily meetings to achieve sales targets and goals
- Opened/ closed store system, inspected security/ alarm systems, entered orders and inventory to internal databases
Head Cashier/Produce Team Lead
Smart & Final Extra
12.2019 - 06.2021
- Resolved escalated customer disputes with special actions such as discounts.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Tracked inventory, conducted cycle counts, audits
- Disposed of expired and overripe items to eliminate health risks
- Rotated stock to maintain freshness (FIFO)
Inventory Auditor/Head Cashier
Toys"R"Us
10.2016 - 06.2018
- Identified trends in inventory discrepancies, implementing corrective measures to prevent future errors.
- Performed timely reconciliation of physical counts against system data, enabling prompt resolution of any differences detected.
- Efficiently stocked room and departments within store.
- Developed effective communication channels with other departments for seamless information sharing on inventory matters.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
No Degree - Criminal Justice
CSULA
Los Angeles, CA06-2017
High School Diploma -
STEM Academy @ Helen Bernstein High School
Los Angeles, CA06-2015
Skills
- Problem-solving
- Customer service and engagement
- Inventory control
- Time management
- Team building and leadership
- Attention to detail
- Store operations
- POS systems operations
- Hiring and training
- Mentoring and coaching
- Strategic merchandising
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Keyholder
Tailwaggers
09.2021 - Current
Head Cashier/Produce Team Lead
Smart & Final Extra
12.2019 - 06.2021
Pack Leader
Troop Canine
01.2019 - Current
Assistant Manager
99 Cents Only
04.2018 - 08.2022
Inventory Auditor/Head Cashier
Toys"R"Us
10.2016 - 06.2018
No Degree - Criminal Justice
CSULA
High School Diploma -
STEM Academy @ Helen Bernstein High School
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