Rocio Fredrick
Lodi,CA
Summary
Professional with significant customer service experience while multitasking as a Medical Receptionist, Medical Records Clerk and a Comprehensive Health Care Worker (CPHW) at Gill OBGYN Medical Group. Adhere to HIPAA compliance and equipped to handle patient interactions and manage front-office tasks efficiently. Reliable team member, with strong communication abilities and adaptive to changing needs, all while consistently focusing on achieving results.
Overview
14
14
years of professional experience
Work History
Medical Receptionist 2nd Desk
Gill OBGYN Medical Group
06.2012 - Current
- Greet and check-in patients to ensured accurate record-keeping by diligently updating patient information, verifying insurance coverage and collecting payments for services.
- Helped patients complete necessary medical forms and documentation ensuring all necessary paperwork was completed promptly.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor and transcribing phone messages.
- Coordinated referrals for patients requiring additional care, facilitating efficient transfer of care and medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages reducing missed appointments through effective reminder calls.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Records Clerk
Gill OBGYN Medical Group
02.2011 - Current
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records systems by archiving, scanning and indexing important documents and files and maintaining company emails.
- Responded to patient inquiries to provide information and details of medical records including from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Comprehensive Perinatal Health Care Worker (CPHW)
Gill OBGYN Medical Group
10.2014 - 03.2024
- Assisted pregnant women who are eligible for Medi-Cal and enroll in Comprehensive Perinatal Services Program (CPSP), which includes prenatal medical care, health education. nutrition education and support for issues like jobs, emotions, relationships, housing, and related case coordination during pregnancy and for up to 60 days postpartum.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Collaborated with healthcare professionals to develop customized care plans for optimal patient outcomes.
- Coordinated meal planning and preparation based on individual dietary requirements, promoting healthy eating habits among patients.
- Program was discontinued March 2024
Education
Associate of Arts - Medical Assistant/ Medical Office Administration
Heald College
Stockton, Ca07.2009
Associate of Applied Science - Medical Office Administration
Merced Community College
Merced, CA06.1996
Skills
- Front Desk Operations
- Collaboration and Teamwork
- Time Management
- Adaptable and Flexible
- Medical Records Management/ EMR
- Telephone Etiquette
- Appointment Scheduling
- Bilingual
Hobbies
- Volunteering 20+ years
- Enjoy sailing and racing
- Reading
Timeline
Comprehensive Perinatal Health Care Worker (CPHW)
Gill OBGYN Medical Group
10.2014 - 03.2024
Medical Receptionist 2nd Desk
Gill OBGYN Medical Group
06.2012 - Current
Medical Records Clerk
Gill OBGYN Medical Group
02.2011 - Current
Associate of Arts - Medical Assistant/ Medical Office Administration
Heald College
Associate of Applied Science - Medical Office Administration
Merced Community College
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