Shekaylan Caldwell

• Educated patients on specific treatments and care plans.
• Kept detailed records of patient treatments and needs throughout medical processes.
• Worked closely with nurses to check on patient statuses and need
• Confirmed appointments, communicated with clients and updated client records.
• Scheduled and confirmed appointments and meetings for senior management team.
• Corresponded with clients through email, telephone or postal mail.
• Provided callers with address, directions, company website and related information..
• Provided clerical support to company employees by copying, faxing and filing documents.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Restocked supplies and submitted purchase orders to maintain stock levels.

• Assisted the patients in emergency and outpatient services of the hospital. Check in Patients to see the Doctor
• Maintained a record of all personal and medical information of a patient coming to the clinic.
• Handled all communication with patients to maintain optimal customer services for the patients.
• Coordinated with the safety officer, nursing and social work department to maintain all the visitation restrictions and regulations
• Maintained current and accurate medical records for patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Checked patient insurance, demographic and health history to keep information current.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Enhanced office productivity by handling high volume of callers per day & greeting customer.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
• Helped patients complete necessary medical forms and documentation.
• Responded to correspondence from insurance companies to verify patient's coverage.