Rocio Garcia
Lake Elsinore,CA
Summary
Dynamic receptionist with proven expertise at Ontario Family Dentistry, enhancing patient flow and reducing wait times through effective appointment scheduling and organization. Skilled in customer relations and data entry, I trained new staff and streamlined front desk operations, ensuring exceptional service delivery in a fast-paced environment.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Receptionist
Ontario Family Dentistry
05.2004 - 12.2025
- Facilitated effective communication between patients and dental staff to enhance service delivery.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Streamlined front desk procedures, improving patient flow and reducing wait times.
- Coordinated patient referrals to specialists and ensured timely follow-up communications.
- Trained new reception staff on office protocols and customer service best practices.
- Coordinated front desk operations, ensuring smooth guest check-in and check-out processes.
- Handled cash transactions and maintained sales and payments records accurately.
- Worked effectively in fast-paced environments.
- Coordinated insurance verification and pre-authorization for dental procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Medical Office Administrator -
Bryman College
CASkills
- Telephone skills
- Organization skills
- Time management
- Appointment scheduling
- Office administration
- Greeting and seating clients
- Customer/Client relations
- Verbal and written communication
- Data entry
Certification
- Introduction to Providing In-Home Care Training - December 14, 2023
Languages
Spanish
Professional Working
Timeline
Receptionist
Ontario Family Dentistry
05.2004 - 12.2025
Medical Office Administrator -
Bryman College