Rocio Garcia
Ontario Family Dentistry
Lake Elsinore,CA
22
years of professional experience
1
Certification
Dynamic receptionist with proven expertise at Ontario Family Dentistry, enhancing patient flow and reducing wait times through effective appointment scheduling and organization. Skilled in customer relations and data entry, I trained new staff and streamlined front desk operations, ensuring exceptional service delivery in a fast-paced environment.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients.
Work History
Receptionist
21 Years 7 Months- Facilitated effective communication between patients and dental staff to enhance service delivery.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Streamlined front desk procedures, improving patient flow and reducing wait times.
- Coordinated patient referrals to specialists and ensured timely follow-up communications.
- Trained new reception staff on office protocols and customer service best practices.
- Coordinated front desk operations, ensuring smooth guest check-in and check-out processes.
- Handled cash transactions and maintained sales and payments records accurately.
- Worked effectively in fast-paced environments.
- Coordinated insurance verification and pre-authorization for dental procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Medical Office Administrator
Skills
Telephone skills
Organization skills
Time management
Appointment scheduling
Office administration
Greeting and seating clients
Customer/Client relations
Verbal and written communication
Data entry
Certification
- Introduction to Providing In-Home Care Training - December 14, 2023
Languages
Spanish
Professional Working
Timeline
Receptionist
Ontario Family Dentistry
05.2004 - 12.2025Read More
Bryman College
Medical Office Administrator
Read More