Rocio Gomez
Union
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
4
4
years of professional experience
Work History
Teller
Town Check Cashing
Orange
08.2022 - Current
- Delivered exceptional service to customers in person or over telephone.
- Answered customer inquiries regarding bank products and services.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Trained employees on cash drawer operation.
- Received and counted daily inventories of cash, drafts and checks.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced daily cash deposits and vault inventory with zero error rate.
Front Desk Receptionist
Rockin' Jump Trampoline Park
Wayne
06.2022 - 12.2022
- Completed basic bookkeeping and document filing.
- Greeted visitors to provide information and direct to appropriate personnel.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Used company badging system to create badges for new employees and visitors.
- Managed company calendar and scheduled events.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greeted visitors warmly and directed them to correct personnel or office.
- Responded to inquiries and room requests made online, by phone, and via email.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Handled incoming and outgoing mail and packages.
Secretary
Allied Plastics
Newark
01.2021 - 05.2022
- Updated contact lists on a regular basis; created new contacts as needed.
- Created and updated spreadsheets to track and report data.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Maintained organized filing system of paper and electronic documents.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Greeted visitors and directed to appropriate location or person.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled confidential documents with discretion.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Education
High School Diploma -
Union High School
Union, NJ06-2022
Skills
- Cash handling
- Transaction processing
- Regulatory compliance
- Customer service
- Effective communication
- Time management
- Team collaboration
- Spanish speaking
- Customer relationship building
- Sales expertise
Languages
Spanish
Native/ Bilingual
Timeline
Teller
Town Check Cashing
08.2022 - Current
Front Desk Receptionist
Rockin' Jump Trampoline Park
06.2022 - 12.2022
Secretary
Allied Plastics
01.2021 - 05.2022
High School Diploma -
Union High School