Rocio Orejel
Riverside,CA
Summary
Experienced Cashier Supervisor with a strong track record in team leadership and operational excellence. Skilled in resolving customer inquiries and implementing workflow improvements that enhance service efficiency and accuracy.
Overview
24
24
years of professional experience
Work History
Cashier Team Lead
Chevron Gas Station
2024.05 - Current
- Supervised cashier team, ensuring efficient service and adherence to company policies.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Managed cash register operations, maintaining accuracy in transactions and balancing drawers.
Cashier Supervisor
Mobil Gas Station
2002.07 - 2020.04
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on operational procedures and customer service standards.
- Managed inventory levels, coordinating restocks to maintain product availability for customers.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Developed and implemented workflow improvements to streamline cashier processes and reduce wait times.
- Conducted performance evaluations for team members, providing constructive feedback for growth.
- Monitored cash handling practices to prevent discrepancies and ensure financial integrity.
- Collaborated with management to create promotional displays that increased sales visibility at point of sale.
Education
GED -
POMONA ADULT HIGH SCHOOL
POMONA1979-06
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Team management
- Cash register operation
Timeline
Cashier Team Lead
Chevron Gas Station
2024.05 - Current
Cashier Supervisor
Mobil Gas Station
2002.07 - 2020.04
GED -
POMONA ADULT HIGH SCHOOL