Rocio Perez Gonzalez
True Food Kitchen
Miami,FL
2
Languages
9
years of professional experience
Dedicated hospitality professional with a strong background in delivering exceptional customer service. Expertise in managing multiple tasks and addressing customer inquiries while maintaining an organized workspace. Committed to teamwork and adaptability, consistently meeting the dynamic demands of a fast-paced environment.
Work History
Server
4 Years 4 Months- Recognized multiple times as Top Server in the Southeastern United States region for sales performance.
- Provided attentive, high-quality service in fast-paced, upscale dining environment fostering strong customer relationships and driving repeat visits.
- Upsold premium menu items by making personalized recommendations, consistently increasing check averages.
- Mentored and trained new servers on menu knowledge, upselling techniques, and service standards to enhance team consistency and guest satisfaction.
- Balanced multiple tables while ensuring accuracy of orders, timely food delivery, and a positive guest experience.
Non-Apparel Coordinator
3 Months- Streamlined non-apparel department's merchandise processing, presentation, and organization to align with company standards.
- Collaborated with department manager to set sales priorities, refresh merchandise features, and achieve store goals.
- Partnered with department manager to drive sales priorities, maintain fresh features, and support overall store goals.
- Designed and executed visually appealing merchandise displays that highlighted current trends and increased customer engagement.
Cash Office Associate
5 Months- Managed daily cash office operations, ensuring accuracy through safe audits, register verifications, and deposit preparation.
- Ensured compliance with cash handling standards, enhancing accuracy and accountability.
- Assisted management in reporting and resolving discrepancies, contributing to operational integrity.
- Reconciled daily cash drawers, identifying variances and correcting register discrepancies.
- Processed bank deposits, safe counts, and currency bundles with strict accuracy.
Customer Experience Coordinator
1 Year- Directed front-of-store operations, leading a team of associates to deliver exceptional customer service.
- Promoted store credit programs, exceeding quota goals through effective customer engagement.
- Trained and mentored associates on customer engagement and sales techniques, enhancing overall team performance.
- Resolved escalated customer concerns promptly, improving customer satisfaction and loyalty.
Sales Associate
2 Years 10 Months- Guided customers through purchases, addressed product inquiries, and promoted credit card programs to enhance customer experience.
- Delivered friendly and efficient service, contributing to repeat customer loyalty.
- Provided friendly, efficient service that fostered repeat customer loyalty.
Education
Bachelor of Applied Science - Leadership and Management Innovation
- In Progress
- Expected Completion 2027
Skills
Sales strategies
Customer Service
Order Management
Team leadership
Fluent in English and Spanish
Menu expertise
Administrative Skills
Cash Handling
Problem Solving
Guest retention
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
True Food Kitchen
06.2022 - 10.2026Read More
Non-Apparel Coordinator
TJ Maxx, TJX Companies
08.2021 - 11.2021Read More
Cash Office Associate
TJ Maxx, TJX Companies
06.2021 - 11.2021Read More
Customer Experience Coordinator
TJ Maxx, TJX Companies
08.2020 - 08.2021Read More
Sales Associate
TJ Maxx, TJX Companies
10.2017 - 08.2020Read More
Miami-Dade College
Bachelor of Applied Science from Leadership and Management Innovation
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