Rocio Ramirez
San Elizario,TX
Summary
Customer Support Specialist with a proven track record at HCL Technologies, excelling in problem-solving and complaint handling. Adept at ensuring data integrity and compliance while enhancing customer relationships. Skilled in software, I consistently deliver results by resolving issues with empathy and precision, contributing to improved customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
HCL Technologies
El Paso, TX
12.2025 - Current
- Problem Resolution: Actively listened to and resolved customer complaints, deferral explanations, and payment/compensation issues with empathy.
- Compliance & Privacy: Handled all interactions and personal documentation in strict alignment with privacy .
- Data Integrity: Collected and verified sensitive donor information, ensuring 100% accuracy in electronic data entry while strictly adhering to privacy protocols
- Problem Resolution: Actively listened to and resolved customer complaints, deferral explanations, and payment/compensation issues with empathy, tact, and patience.
Sales Associate
Metro by T-Mobile
El Paso, TX
08.2019 - 09.2023
- Assisted customers with product selection and service inquiries to enhance overall shopping experience.
- Maintained accurate inventory levels through regular stock checks and system updates.
- Processed customer transactions efficiently using point-of-sale systems to ensure smooth operations.
- Collaborated with team members to implement promotional displays, increasing product visibility.
Tax Preparer
Trinity Tax & Financial Solutions
El Paso, TX
01.2020 - 09.2021
- Prepared individual and business tax returns using tax software, ensuring compliance with current regulations.
- Reviewed financial documents for accuracy, identifying discrepancies and suggesting corrections to clients.
- Assisted clients in understanding tax implications of various financial decisions, enhancing their financial literacy.
- Collaborated with team members to streamline the tax preparation process, improving overall efficiency.
Education
High School Diploma -
Orion High School
Odessa, TX07.2016
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
Languages
Spanish
Full Professional
Timeline
Customer Support Specialist
HCL Technologies
12.2025 - Current
Tax Preparer
Trinity Tax & Financial Solutions
01.2020 - 09.2021
Sales Associate
Metro by T-Mobile
08.2019 - 09.2023
High School Diploma -
Orion High School