Rocio Rodriguez
Las Vegas,NV
Summary
Accomplished professional with a proven track record at King Automotive, excelling in customer service and office administration. Leveraged exceptional time management and verbal communication skills to enhance guest satisfaction and streamline operations. Demonstrated expertise in cash handling and team collaboration, significantly improving efficiency and workplace morale.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
King Automotive
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cleaning Company
Creative Cleaning
05.2024 - 08.2024
- Provided exceptional customer service through clear communication, professional demeanor, and effective problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate shipment updates and tracking information.
- Coordinated post-entry activities on customer's behalf.
- Leveraged extensive knowledge of tariff classifications to accurately assign correct codes to imported goods for customs processing purposes.
Supervisor of Restaurant
Santa Lucia Caffe
01.2012 - 06.2014
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
Education
Nursing Assistant -
Medical School
Durango , MexicoSkills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Oral and writing communication
- File Organization
- Filing
- Office Administration
- Guest Relations
Timeline
Front Desk Receptionist
King Automotive
08.2024 - Current
Cleaning Company
Creative Cleaning
05.2024 - 08.2024
Supervisor of Restaurant
Santa Lucia Caffe
01.2012 - 06.2014
Nursing Assistant -
Medical School
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